Plumbing FAQ's in Silverwater
Common questions about emergency plumbing in Silverwater, covering pricing, response times, and what to expect during an urgent callout. If your question isn't here, call us on 1800 349 338 and we'll explain what's involved.
How quickly can you reach Silverwater for an emergency?
Emergency jobs are sent out immediately from the nearest available technician. We dispatch from West Sydney, typically reaching Silverwater within standard emergency response windows. Arrival timing depends on current workload and traffic conditions, and we provide ETA updates where possible once a plumber is allocated. If the situation involves active flooding or a gas leak, let us know when booking so urgency is prioritised.
What counts as an emergency plumbing situation?
An emergency is any plumbing issue that risks property damage, poses a safety hazard, or disrupts essential services. This includes burst pipes with active leaks, gas smells indicating a leak, drains backing up into the home, total hot water failure during winter, and toilet overflows. If the problem can wait until business hours without causing further damage, it's handled as a standard callout rather than urgent dispatch.
Do you charge a call-out fee for emergency work in Silverwater?
Call-out fee status varies depending on the type of job and time of call. It's worth confirming when you book so there are no surprises. Once onsite, you'll receive a fixed-price quote after the assessment confirms what's involved, and that quote is by the job rather than hourly. There are no hidden fees added later. Payment is due once the work is completed and tested.
How is emergency plumbing priced?
You receive a fixed-price quote after the plumber assesses the situation and confirms what's required. The price is by the job, not by the hour, and includes labour, materials, testing, and cleanup. Factors affecting cost include scope of damage, access difficulty, parts required, and timing (after-hours work may be priced differently). The quote is provided before any repair work starts, so you can decide whether to proceed once you know the cost.
Can you fix the problem on the first visit?
Many standard emergencies are resolved on the first visit because our plumbers carry common parts and diagnostic equipment in their mobile workshops. This depends on the nature of the fault, access to the affected area, and whether specialised parts are needed. If the repair requires ordering parts or further investigation, we explain what's involved and arrange a follow-up visit once everything is confirmed and available.
What should I do if I smell gas in my Silverwater property?
If you smell gas, avoid using electrical switches or ignition sources, open windows if safe to do so, and leave the property immediately. Call Fixed Today on 1800 349 338 for emergency gas leakage detection and repair, and contact your gas supplier to report the leak. Do not attempt to locate the leak yourself. Our licensed gas fitters will isolate the system, locate the fault, and make it safe.
What happens during an emergency plumbing callout?
The plumber arrives, confirms the issue, isolates the affected system where safe to do so, then assesses what's causing the problem and what's needed to fix it. You'll receive a fixed-price quote covering the repair, parts, testing, and cleanup. If you approve, the work proceeds immediately, and the system is tested to confirm it's functioning correctly before the plumber leaves. You'll receive documentation and any relevant compliance certificates where required.
Are your emergency plumbers licensed, insured?
Yes. All our plumbers are licensed in NSW (305428C) for plumbing, drainage, and gas fitting work. We carry comprehensive Public Liability insurance, which protects you if accidental property damage occurs during the work, and Workers Compensation coverage related to workplace injuries. Our team also undergoes police and background checks, and technicians arrive in uniform with ID for verification at the door.
Do you service both domestic and commercial properties in Silverwater?
Yes, we handle emergency plumbing for residential homes and commercial sites across the Silverwater area. Commercial callouts often involve drain blockages affecting operations, gas safety checks, or water supply issues disrupting business. We can work around access requirements, follow site induction procedures where needed, and provide job documentation suitable for maintenance logs and compliance records.
What if the emergency happens outside business hours?
We operate 24/7 for emergency plumbing, including weekends and public holidays. If the situation is urgent, active leaks, gas leaks, or major disruptions, call 1800 349 338 and a plumber will be dispatched from the nearest available location. After-hours work may be priced differently than standard business hours, and this will be explained when you book and confirmed in the fixed quote provided onsite before work starts.