Plumbing FAQ's in Seven Hills
Emergency plumbing often brings up questions about cost, timing, and what's actually involved. Below are answers to common concerns from Seven Hills residents. If your situation isn't covered here, call us and we'll talk you through what to expect.
What qualifies as a plumbing emergency?
An emergency is any plumbing fault where waiting allows damage to worsen or creates a safety risk. This includes active leaks flooding rooms, gas smells (indicating a leak), complete loss of hot water in occupied homes, sewer backups, and blocked drains causing overflow. If you're unsure, a quick call confirms whether immediate dispatch is needed or if the issue can be scheduled as a standard service.
How quickly can you reach Seven Hills for an emergency?
We dispatch immediately from our West Sydney hub, allocating the nearest available licensed and insured plumbing technician. An ETA is provided when you book, based on current traffic and job demand. Urgent situations are prioritised in the dispatch queue, so arrival timing varies but we aim for the fastest practical response given conditions at the time of your call.
What does emergency plumbing cost in Seven Hills?
Cost depends on the fault type, affected components, and time required onsite. We provide a fixed-price quote after assessing the problem and confirming scope, you see the total before we start. Pricing is by the job, not by the hour, so there's no meter running. Call-out fee status can be confirmed when booking; policies vary by service area.
Do you provide upfront quotes for emergency work?
Yes. Once the plumber arrives, assesses the fault, and confirms what's needed to fix it, you receive a fixed-price quote covering labour, parts, and any compliance requirements. You decide whether to proceed once scope and price are clear. If complications arise during the work, we stop and confirm revised pricing before continuing.
Is emergency plumbing covered by warranty?
All workmanship is backed by our Lifetime Labour Warranty, meaning if a joint, connection, or repair we completed fails, we return and fix it without additional labour charges. Manufacturer warranties apply separately to supplied parts and appliances, covering defects in materials for a set period as specified by the manufacturer.
Should I try to fix a burst pipe myself?
Isolating the water supply at the mains (if you can safely access it) stops the immediate flooding, but the repair itself requires a fully licensed plumbing technician to ensure it's compliant and won't fail again. Temporary patches like pipe clamps or tape don't create a reliable seal under operating pressure, and NSW regulations require licensed work for permanent repairs.
Can you detect hidden leaks without breaking walls?
Yes. We use ultrasonic leak detection and thermal imaging to locate concealed leaks behind tiles, under slabs, or inside wall cavities without invasive exploration. Once the leak is pinpointed, we explain the access options (cutting a small inspection hole, lifting tiles, or accessing from an adjacent space) and provide a fixed-price quote for the repair.
What should I do if I smell gas?
If you smell gas (a distinctive "rotten egg" odour), do not operate electrical switches or create sparks. Ventilate the area by opening windows and doors, then call us immediately. We'll isolate the gas supply, locate the leak using combustible gas detectors, and perform a pressure test after repair to confirm the system is gas-tight before restoring supply.
Do you service strata properties in Seven Hills?
Yes. We work in strata and body corporate properties, following site access requirements and providing documentation suitable for maintenance logs. If the fault is on common property, we coordinate with the strata manager to confirm scope and approvals before starting work.
Are your plumbers licensed and insured?
All attending technicians are licensed and comprehensively insured plumbers in NSW (Licence 305428C). We carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work; Workers Compensation covers workplace injuries onsite. We provide proof of currency on request.