Plumbing FAQ's in Castle Hill
These plumbing FAQs answer common questions from Castle Hill residents and property managers, including pricing, arrival expectations, and what happens on the first visit. Fixed Today Plumbing confirms the issue onsite, then provides fixed, upfront pricing before work starts. If inspection shows the problem is larger than it first appears, options are explained and quoted once the scope is established.
Do I need a licensed and comprehensively insured plumber in Castle Hill, or can I fix it myself?
Some minor maintenance can be simple, but plumbing and gas work is regulated and should be completed by a licensed professional in NSW. Using an unlicensed person can create safety risks and may affect insurance, warranties, or future compliance checks. If the fault involves gas, active leaks, blocked drains, or hidden pipework, booking an onsite assessment is the safest next stage.
How is plumbing pricing worked out in Castle Hill?
Plumbing cost is based on the confirmed scope, access, required parts, and the time needed onsite, especially for urgent after-hours work. Fixed Today Plumbing uses fixed, upfront pricing (priced by the job, not by the hour), so you can approve the work once the cause is confirmed. If inspection shows additional work is needed, the updated scope is explained and quoted before proceeding.
Do you charge a call-out fee in Castle Hill?
No call-out fee applies for many service areas (check specific suburb pages), but call-out policy can vary by location and job type. When booking for Castle Hill, ask the team to confirm whether a call-out fee applies for your address and time. Once onsite, the plumber will assess the issue and provide a fixed-price quote before any work starts.
Do you provide a fixed quote before starting work?
Yes, Fixed Today Plumbing provides a fixed-price quote before work starts, based on what is confirmed during the onsite assessment. This is supported by the Fixed Price Guarantee, which means the price quoted is the price paid. Quotes are valid for one month from the date issued, so you have time to make a decision once the scope is clear.
How quickly can you get a plumber to Castle Hill?
For emergencies, Fixed Today Plumbing provides immediate dispatch, meaning urgent jobs are sent out first and the nearest available technician is allocated from localised dispatch points across Sydney. For non-urgent work, same-day service is available for all standard plumbing and gas enquiries. ETA updates are provided where possible, and timing depends on current bookings and traffic conditions.
Are your plumbers licensed and insured, and what does that mean for me?
Fixed Today Plumbing is properly licensed in NSW for Plumbing, Drainage, and Gas Fitting, and all attending technicians are licensed and insured plumbers in NSW. The business is properly insured, with current insurance policies maintained (Public Liability and Workers Compensation). Public Liability helps if accidental property damage occurs during work. Workers Compensation relates to workplace injuries on the job.
Do you work in rentals, strata, and commercial properties in Castle Hill?
Yes, Fixed Today Plumbing provides 24/7 emergency plumbing services for domestic and commercial clients and can coordinate access with tenants, strata, or property managers when those details are provided at booking. Documentation suitable for landlords, agents, and business records is supplied, including invoices and receipts. If site rules apply, such as inductions or restricted access time slots, these are confirmed upfront.
Can you unblock drains in Castle Hill, and how do you confirm the cause?
Yes, Fixed Today Plumbing clears blocked drains and confirms the cause using diagnostic tools such as high-definition CCTV drain cameras, then removes the blockage using the least disruptive method suitable for the line. This typically resolves common obstructions like build-up or root intrusion. If inspection shows structural damage, repair options such as pipe repair or relining are explained and quoted once the scope is verified.
Do you provide a warranty on plumbing work?
Yes, workmanship is backed by a Lifetime Labour Warranty on all workmanship. This applies to the labour component of the work completed. Hardware and appliances are covered by standard manufacturer warranties, which apply to the product itself. If a warranty-related issue comes up, the next step is to contact the team with the job details so it can be reviewed and arranged.
What should I do if I smell gas or have a serious leak while waiting for a plumber?
A strong gas smell or an active leak should be treated as urgent and assessed by a licensed professional. Book an emergency plumber so the system can be checked and made safe. Fixed Today Plumbing offers immediate dispatch for emergencies, and ETA updates are provided where possible. If the plumber needs additional access or testing to confirm the source, options are explained and quoted before further work proceeds.