Plumbing Questions from Glebe Residents
These are the questions Glebe residents ask us most often. If your question isn't answered below, call us on 1800 349 338 and we'll explain what's involved and confirm call-out fee status for your postcode.
Do you charge a call-out fee for Glebe properties?
Call-out fee status varies by postcode and job type. When you call to book, we confirm whether a call-out fee applies to your Glebe address and explain how it works. If a call-out fee applies, it typically covers the cost of dispatch and initial assessment, and it may be waived or credited when you proceed with the quoted work.
How quickly can you reach Glebe for an urgent plumbing job?
For urgent jobs, we dispatch immediately once booked, and the nearest available technician is allocated from our Inner West hub. An ETA is provided where possible, and arrival timing depends on current bookings and traffic conditions. Same-day service is available for standard plumbing work when capacity allows.
What causes blocked drains in Glebe properties?
Blocked drains in Glebe often trace back to tree root intrusion in older terracotta or clay pipes, or Fat, Oil, and Grease buildup in kitchen lines. We diagnose blockages using drain inspection cameras to identify the cause, depth, and precise location, then clear the restriction using high-pressure water jetting or other appropriate methods.
How do you provide upfront pricing if you haven't seen the job?
We assess the job onsite, confirm the scope, and provide a fixed-price quote before starting work. The quote covers the full job with no hidden fees, and the price is by the job, not by the hour. If inspection reveals additional work beyond the initial assessment, we explain the options and confirm pricing before proceeding.
Are your plumbers licensed to work in NSW?
Yes. All attending technicians are licensed plumbers (NSW) (Licence 305428C). We're fully licensed for plumbing, drainage, and gas fitting, and we carry Public Liability and Workers Compensation insurance. Our technicians are police-checked and background-checked, and they arrive in uniform with identification.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing, drainage, and gas work we complete. This means if a fault develops in the work we performed, we'll return and fix it at no additional labour cost. Manufacturer warranties apply separately to hardware and appliances. The warranty applies to the workmanship, not to wear-and-tear or damage caused by external factors.
Can you work in Glebe's older terraces and heritage homes?
Yes. We service all property types in Glebe, including Victorian and Federation terraces, heritage homes, and contemporary apartments. In heritage properties, we take care to protect finishes and confirm any heritage overlay requirements with the local council before starting work. We explain the access requirements and any approvals needed before proceeding.
What should I do if I smell gas in my Glebe property?
If you smell gas, turn off the gas supply at the meter if safe to do so, evacuate the property, and call us immediately on 1800 349 338. Do not operate electrical switches or create any ignition source. We provide immediate dispatch for gas leakage emergencies, and the priority is making the system safe and stopping the leak.
Do you provide service the same day for non-urgent plumbing work?
Same-day service is available for standard plumbing work when capacity allows. When you call to book, we confirm the earliest available appointment and provide an ETA where possible. For urgent situations causing active damage or safety risks, immediate dispatch is arranged once the job is booked.
How do I know if a leaking tap needs urgent repair?
A leaking tap is rarely an emergency, but it wastes water and increases utility bills. If the leak is causing water damage, staining, or significant water waste, it's worth booking a repair promptly. If you're unsure, a short call can confirm whether it needs immediate attention or can be scheduled at your convenience.