Plumbing Questions from Enmore Residents
These are the questions we hear most often from Enmore residents and property owners. If your question isn't covered here, call us and we'll explain what's involved and what to expect.
Do you charge a call-out fee for Enmore properties?
Call-out fee policies vary by service area and job type. When you book, confirm whether a call-out fee applies and whether it's deducted if you proceed with the quoted work. We provide fixed upfront pricing once scope is verified onsite, so you know the total cost before work starts.
How quickly can you get to Enmore for an urgent job?
Urgent jobs are dispatched immediately from local Inner West hubs. Arrival timing depends on current bookings and traffic along Parramatta Road and King Street. We provide ETA updates once the nearest available plumber is allocated. For active leaks or gas smells, call ahead so we can prioritise the job.
Can you work on Enmore's older Federation cottages and Victorian terraces?
Yes. We commonly work on Federation cottages and Victorian terraces in Enmore, which often have original terracotta drains, galvanised steel pipes, and cast iron waste lines. We assess the condition onsite and explain whether repair or replacement is the better long-term option, considering the age and accessibility of the existing pipework.
What does your fixed price quote include?
The fixed-price quote covers the diagnosis, parts, labour, testing, and site cleanup. It's priced by the job, not by the hour, so there are no hourly rate escalations or surprise costs. If diagnostics reveal additional work outside the original scope, we explain the options and provide a separate quote before proceeding.
Do you provide receipts and invoices for landlords and strata?
Yes. We provide detailed invoices suitable for landlords, agents, strata committees, and business records. For regulated work such as gas installations or backflow prevention, we also issue the required compliance certificates once the work is complete and all safety checks pass.
What should I do if I smell gas in my Enmore property?
Turn off the gas at the meter, ventilate the area by opening windows and doors, and do not operate electrical switches or create any ignition source. Call us for immediate dispatch. We use gas detectors to locate the leak, isolate the affected section, and repair it. A compliance certificate is issued once the line is pressure-tested and confirmed gas-tight.
Can you clear blocked drains caused by tree roots?
Yes. We use CCTV cameras to locate root intrusion in terracotta or clay drains, then clear the roots using high-pressure water jetting. If the pipe is structurally damaged, we explain the options: excavation and replacement, or trenchless pipe relining to avoid digging up gardens, driveways, or internal floors.
How long does a hot water service installation take?
Most hot water supply service installations take between two and four hours, depending on the system type, access, and whether modifications to gas or electrical connections are needed. We remove and dispose of the old unit, install the new system to AS/NZS 3500 standards, and test operation before leaving.
Do you handle plumbing for strata and commercial properties in Enmore?
Yes. We work in strata and commercial environments, following site induction and sign-in procedures where required. We provide job documentation suitable for maintenance logs and compliance records, and we coordinate with strata managers and property managers for access and approvals.
What's covered by your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on repairs and installations for as long as you own the property. If a fault occurs that's related to our workmanship, we return to assess and rectify the issue at no additional charge. Manufacturer warranties apply separately to parts and appliances.