Plumbing FAQ's in Enmore
Emergency plumbing decisions are often made under stress. These answers cover the questions Enmore residents ask most often when booking urgent plumbing work.
How quickly can Fixed Today reach Enmore for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, with the nearest available licensed plumber allocated first. Arrival timing depends on current bookings and traffic conditions, but proximity to the West Sydney dispatch point means response windows for Enmore are typically reliable. When you book, we provide an ETA and update you if delays occur.
What counts as an emergency plumbing situation in Enmore?
An emergency is any situation where delay increases risk to property, safety, or daily function. This includes active water leaks, broken pipes, gas smells, complete drainage failure, or no hot water in winter with vulnerable occupants. A slow drip or minor blockage that isn't causing damage can usually wait for a standard booking without added urgency.
Do you charge a call-out fee for emergency plumbing in Enmore?
Call-out fee arrangements vary by suburb and booking type. For Enmore, confirm the call-out fee status when you book. Once onsite, we assess the issue, explain what's involved, and provide a fixed quote before work starts. The quote is the price you pay, with no hourly rates or hidden costs added after.
What happens during the first emergency visit?
The first visit focuses on making the situation safe, stopping damage, and confirming what caused the fault. We assess the affected area, explain what's failed, and outline the options. If the repair is straightforward and parts are available, we complete it the same visit. If scope is larger or parts are needed, we provide a fixed quote and timing estimate before proceeding.
Can you fix blocked drains in Enmore's older terrace homes?
Yes. Blocked drains in Federation-era terraces often involve tree root intrusion in original clay pipes or grease buildup in kitchen lines. We use CCTV cameras to locate the blockage and hydro jetting to clear it. If the camera shows structural damage, we explain the options (periodic clearing vs trenchless relining) and provide a fixed quote before additional work proceeds.
What should I do if a pipe bursts while waiting for the plumber?
If you can safely access the main water shutoff valve (usually near the meter at the front boundary), turning it off will stop the flow and limit damage. Do not attempt repairs yourself. If the valve is difficult to access or you're unsure, leave it and focus on moving items away from the leak. A quick call is enough to book the right response.
Do you provide fixed pricing for emergency plumbing work?
Yes. Once we assess the job onsite and confirm scope, we provide a fixed quote before starting work. The price quoted is the price you pay, with no hourly rates or surprise additions. The quote is valid for one month from the date issued, and you decide whether to proceed once scope and price are clear.
Are your plumbers licensed and insured?
All attending plumbers hold NSW licences (Plumber, Drainer & Gasfitter - 305428C). The business is fully insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation relates to workplace injuries on the job.
Can you replace a hot water unit the same day in an emergency?
If the system has failed completely and replacement is required, same-day installation is often possible if the replacement unit is in stock and site conditions allow. We assess the existing system, explain the options (electric storage, continuous flow gas, or heat pump), and provide a fixed quote covering removal, installation, compliance, and commissioning before proceeding.
Do you handle gas leaks in Enmore properties?
Yes. If you smell gas, ventilate the area, avoid operating electrical switches, and arrange an assessment. We use gas detectors to locate the leak, isolate the affected section, repair or replace the faulty pipe or fitting, and conduct a pressure loss test to confirm the system is gas-tight before recommissioning. All gas work is performed by licensed gas fitters and compliance certificates are issued where required.