Plumbing FAQ's in Emerton
We've answered the most common questions Emerton residents ask about plumbing, pricing, and our process. If your question isn't covered here, call 1800 349 338 or send an enquiry online, our team is available 24/7 for genuine emergencies and during business hours for general enquiries.
Do you charge a call-out fee for Emerton?
Call-out fee arrangements vary by service area and job type. For Emerton, confirm the call-out fee status when booking. Our standard pricing model is fixed and upfront: you receive a quote based on the confirmed scope before work starts, and the price is by the job, not by the hour. If a call-out fee applies and you proceed with the quoted work, it's typically credited toward the job total.
How quickly can you reach Emerton for emergencies?
We dispatch urgent jobs immediately from our West Sydney hub. Arrival timing depends on current bookings, traffic conditions, and the exact location within Emerton. When you call, we provide an estimated arrival window and send updates where possible. For genuine emergencies (active leaks, gas smells, sewage backups), our 24/7 emergency line prioritises the callout and allocates the nearest available licensed plumbing professional.
What's included in your fixed-price quote?
Our fixed-price quote covers labour, parts, and travel for the confirmed scope of work. It's priced by the job, not by the hour, so there are no surprises when the invoice arrives. If inspection reveals additional issues beyond the original scope, we explain the options and provide a separate quote for your approval before proceeding. You decide what gets done and what it costs.
Are your plumbers licensed, insured?
Yes. All attending technicians hold NSW licences (Plumber, Drainer & Gasfitter - 305428C). We carry Public Liability and Workers Compensation insurance, meaning you're protected if accidental property damage occurs during work or if a workplace injury happens on the job. We can provide proof of insurance and licence details on request.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on all plumbing, drainage, and gas fitting we perform. If a installation or repair fails due to faulty workmanship, we return and fix it at no additional labour cost. The warranty does not cover manufacturer defects in parts or hardware (those are covered by separate manufacturer warranties), or damage caused by misuse, neglect, or work performed by others.
Can you work in strata or rental properties in Emerton?
Yes. We regularly work in strata buildings and rental properties across Emerton. For strata, we can coordinate with body corporate or property managers to confirm responsibility (lot vs common property), obtain access, and follow any site induction or sign-in requirements. For rentals, we provide documentation suitable for agents and landlords, including photos, invoices, and compliance certificates where required.
What should I do if I smell gas?
If you smell gas (a distinctive "rotten egg" odour), evacuate the area immediately. Do not use electrical switches, open flames, or anything that could create a spark. Call our 24/7 emergency line on 1800 349 338 from outside the property, and we'll dispatch a duly licensed gas fitter to isolate the supply, locate the leak, and make the system safe.
Do you provide service the same day for non-urgent jobs?
Same-day service is available for most standard plumbing and gas enquiries, subject to current bookings and technician availability. When you call, we'll confirm the earliest available appointment and provide an estimated arrival window. For scheduled work (installations, replacements, or non-urgent repairs), we can often book you in within a few days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard). Payment is due on completion of the work, once you've confirmed you're satisfied with the outcome. We provide a detailed invoice suitable for insurance claims, agent records, or business accounting. For larger jobs, we can discuss payment arrangements when quoting.
Why do older Emerton homes have drainage problems?
Many established homes in Emerton were built during the 1970s and 1980s, when terracotta or clay pipes were standard for drainage. Over time, these pipes develop microscopic cracks from ground movement or tree root pressure. Roots seek moisture, enter the cracks, and expand, trapping debris and eventually blocking the line. We locate the blockage using CCTV cameras, clear it with high-pressure jetting, and assess whether replacement or relining is needed to prevent recurrence.