Plumbing FAQ's in Eagle Vale
Common questions about emergency plumbing, pricing, and service expectations in Eagle Vale. If your question isn't covered here, call us on 1800 349 338 and we'll explain what's involved for your specific situation.
How quickly can you get to Eagle Vale for an emergency?
We dispatch from our West Sydney hub, with urgent jobs sent out first. Arrival timing depends on current bookings and traffic conditions. When you call, we provide an ETA based on the nearest available plumber and confirm arrival communication so you know when to expect us.
What does your fixed-price quote include?
The fixed-price quote includes labour, parts, testing, and site cleanup for the confirmed scope of work. It does not include additional work outside the agreed scope (for example, if inspection reveals further faults requiring separate repair). If additional work is needed, we explain the options and provide a separate fixed quote before proceeding.
Do you charge a call-out fee in Eagle Vale?
Call-out fee arrangements vary by location and job type. Confirm the call-out fee status when booking. If a call-out fee applies, it is disclosed upfront before the plumber is dispatched.
What should I do if a pipe bursts while I'm waiting for the plumber?
Turn off the water supply at the meter or isolation valve if it's safe to do so, move valuables away from the problem area, and place towels or buckets to contain water where possible. Do not attempt to repair the pipe yourself. When you call, we'll talk you through isolating the water supply and provide an ETA.
Are your plumbers licensed, insured?
All attending technicians are licensed NSW plumbers (Licence 305428C). We're comprehensively insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during work; Workers Compensation relates to workplace injuries on the job.
What causes blocked drains in Eagle Vale properties?
In practice, kitchen blockages often trace back to fat, oil, and grease solidifying in the pipe and trapping food scraps. Bathroom blockages are typically caused by hair, soap scum, and lint. External sewer blockages in older suburbs often involve tree root intrusion, where roots enter cracks in aging pipes and expand over time.
Can you repair my hot water unit or do I need a replacement?
It depends on the age of the unit and the cost of parts. We assess the system onsite, confirm what's failed, and explain whether repair or replacement is the better option. If both are viable, we provide fixed quotes for each so you can decide which makes sense for your situation.
How do I know if I have a gas leak?
A gas leak is identifiable by the distinctive "rotten egg" odour (an added safety signal), hissing sounds near appliances, or dying vegetation over underground lines. If you suspect a gas leakage, turn off the gas supply at the meter if it's safe to do so, open windows, and call us immediately. Do not operate electrical switches or create ignition sources.
Do you service strata and commercial properties?
Yes. We provide strata plumbing services to multi-unit properties and commercial plumbing services to businesses in Eagle Vale. We coordinate with strata managers, property managers, and site contacts to arrange access, confirm responsibility boundaries, and provide documentation suitable for compliance records and maintenance logs.
What is your warranty on completed work?
All workmanship is backed by our Lifetime Labour Warranty. This covers the quality of the work we complete (installation, repair, and testing). Manufacturer warranties cover the parts and hardware. If a fault occurs due to workmanship, we return and fix it at no additional cost.