Emergency Plumbing FAQ's in Dural
Emergency plumbing situations are stressful, and you need clear answers quickly. Below are the questions we hear from Dural residents when urgent plumbing issues arise. If your question isn't covered here, call us anytime on 1800 349 338 for immediate advice.
How quickly can Fixed Today get to Dural for an emergency?
We dispatch the nearest available properly licensed plumber immediately for emergency callouts. Arrival timing depends on current bookings, traffic conditions, and the plumber's location when dispatched. We provide an ETA when you book and send updates if conditions change. Dural is accessible via the M2 and Old Northern Road from our Western Sydney dispatch points, with typical response windows for urgent jobs.
What counts as an emergency plumbing situation that needs immediate dispatch?
A plumbing emergency is any fault that risks property damage, safety hazards, or complete loss of essential services. This includes active burst pipes flooding the property, severe drain blockages causing sewage backup, gas leaks with a rotten egg smell or hissing sound, complete hot water supply failure in cold weather, or loss of water supply to the entire property. If you're unsure, call us and we'll help you assess the urgency.
Do you charge extra for after-hours emergency callouts in Dural?
Call-out fee status and after-hours pricing vary by location and urgency. Confirm the call-out fee and any after-hours charges when you book so there are no surprises. Once scope is confirmed on site onsite, we provide a fixed-price quote before starting work. The price is by the job, not by the hour, and includes labour, parts, and verification testing.
What should I do while waiting for the emergency plumber to arrive?
If water is actively leaking, turn off the water supply at the meter or isolation valve to stop the flow and limit damage. For gas leaks, turn off the gas at the meter if safe to do so, evacuate the property, and call us from outside (do not operate electrical switches). For blocked drains, stop using affected fixtures to prevent overflow. We'll talk you through any immediate safety steps when you call.
Can emergency plumbing be fixed in one visit?
Most emergency plumbing situations can be resolved in a single visit, provided access is clear and parts are available. Our plumbers carry fully stocked mobile workshops with premium parts for common repairs. If inspection reveals structural damage or a fault beyond the initial scope, we explain the options and provide a separate fixed-price quote before any additional work proceeds. First-visit resolution depends on the fault type, access, and parts availability.
Are your emergency plumbers licensed for gas work in NSW?
Yes. All attending technicians are licensed and insured plumbers in NSW (Licence 305428C), with gas fitting qualifications where gas work is required. Gas work must comply with AS/NZS 5601.1 safety standards, and we issue compliance certificates where required. Our plumbers carry specialised gas detection equipment and are trained to make gas systems safe before completing repairs and conducting pressure loss tests.
What if tree roots are blocking my drains in Dural?
Tree root intrusion is common in Dural properties with established Eucalypts or Ficus near the sewer line. We clear root blockages using high-pressure water jetting, which pulverises root masses and restores flow. Once cleared, we conduct a CCTV inspection to assess pipe condition. If structural damage is present, we explain the options (relining or excavation) and provide a fixed-fee quote before proceeding.
Do you provide documentation for insurance claims after emergency repairs?
Yes. We provide receipts, invoices, and job documentation suitable for insurance claims, landlords, agents, and business records. If requested, we can document the fault observed, work completed, and tests performed. This documentation helps support your claim and provides a clear record of the emergency response.
What if the emergency happens on a weekend or public holiday?
We operate 24/7, 365 days a year, including weekends and public holidays. Emergency dispatch is available around the clock, with licensed plumbers on call to respond immediately. Confirm call-out fees and any after-hours charges when you book. Once onsite, we provide a fixed-price quote before starting work, regardless of the day or time.
Can you handle emergencies on large acreage properties in Dural?
Yes. Many Dural properties sit on larger acreage blocks with longer pipe runs, septic or aerated wastewater systems, and access considerations such as unsealed driveways or gated entries. We confirm access requirements when booking to ensure we arrive prepared with the right equipment and vehicle clearance. Our plumbers are experienced working on rural and semi-rural properties across the Hills District.