Plumbing FAQ's in Darlington
Emergency plumbing situations are stressful. Below are answers to common questions from Darlington residents about our emergency plumbing services, pricing, process, and what to expect when you call. If your question isn't covered here, call us directly on 1800 349 338 and we'll explain your options.
Should I hire a professional or do it myself?
DIY plumbing can create safety risks, cause property damage, void home warranties, and fail future building inspections if not completed to Australian Standards. Licensed plumbers are trained to diagnose faults accurately, work safely with water and gas systems, and ensure compliance with regulations. For anything beyond basic tap washer replacement, it's advisable to hire a licensed professional.
How much does plumbing cost in Darlington?
Plumbing costs depend on the scope of work, access constraints, parts required, and time onsite. We provide a fixed-price quote once the fault is assessed onsite, so you know the cost before work starts. The price quoted is the price paid. No hidden fees or unexpected costs at the end of the job. For emergencies, confirm the call-out fee status when booking.
What type of plumbing work can Fixed Today handle?
We handle blocked drains, burst pipes, hot water system installations and repairs, gas fitting, leaking taps and toilets, shower repairs, roof and gutter leaks, and general plumbing maintenance for residential, commercial, and strata properties. If you're unsure whether we can help with your specific issue, call us and we'll confirm whether it's within our scope.
Do you come to the property to provide a quote?
Yes. Accurate quotes require onsite assessment to confirm the fault, access constraints, existing pipework, and parts needed. We assess the job onsite, explain what's involved, and provide a flat-rate quote before starting work. You can decide whether to proceed once the scope and price are confirmed.
What do licensed plumbers actually do?
Licensed plumbers are trained and certified to install, repair, and maintain water supply systems, drainage and sewerage systems, gas fitting, and fixtures in residential, commercial, and industrial properties. Licensing ensures the work complies with Australian Standards, safety regulations, and local authority requirements, protecting you and your property.
How do I stop my toilet from running constantly?
A toilet that keeps running usually indicates a worn flapper valve, faulty fill valve, or incorrectly adjusted float mechanism inside the cistern. You can try turning off the water supply behind the toilet to stop the flow temporarily, but the underlying fault will need professional repair. Call us to book an assessment and we'll identify the cause and provide a fixed quote for the repair.
My shower is leaking, how do I stop it?
Shower leaks can be caused by faulty tap spindles, worn mixer cartridges, cracked tiles, or failing waterproofing membranes. The repair method depends on the cause, which requires onsite assessment. Call a licensed and insured plumbing technician to diagnose the fault, explain the repair scope, and provide a fixed quote. Most shower tap repairs are completed in one visit.
Do you service the entire Darlington area?
Yes. Fixed Today services the entire 2008 postcode and the wider Sydney metropolitan area, extending approximately 60km from our dispatch hubs. We dispatch from Inner West points to reach Darlington properties quickly, particularly for emergency jobs. Call us to confirm booking availability for your specific location.
Can you unblock drains in Darlington?
Yes. We clear blocked drains using high-definition drain inspection cameras to locate the obstruction, then remove it with high-pressure water jetting or mechanical clearing depending on the blockage type. If the camera inspection shows structural damage like cracked pipes or root intrusion, we explain the repair options and provide a fixed quote once scope is confirmed on site.
How fast can you arrive for an emergency in Darlington?
We dispatch the nearest available plumber from our Inner West hubs as soon as you call, and we provide an ETA once the job is allocated. Arrival timing depends on current bookings, traffic conditions, and the urgency of the job. For genuine emergencies like broken pipes or gas leaks, we prioritise immediate dispatch. Our team is on standby 24/7, including weekends and public holidays.
What does "immediate dispatch" actually mean?
Immediate dispatch means urgent jobs are sent out first, and the nearest available technician is allocated from our local dispatch points as soon as you call. We provide an ETA when booking where possible, and we update you if traffic or site conditions affect arrival timing. Immediate dispatch does not guarantee a specific arrival time, but it ensures your job is prioritised in the queue.
What does your insurance actually cover?
We're comprehensively insured with Public Liability and Workers Compensation. Public Liability provides protection if accidental property damage occurs during our work. Workers Compensation provides protection related to workplace injuries on the job. This insurance protects you as the property owner and ensures you're not liable for accidents that occur during plumbing work.
What is included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing work we complete. If a fault occurs due to our installation or repair work, we'll return and rectify it at no additional labour cost. The warranty does not cover manufacturer defects in supplied parts (which are covered by the manufacturer's warranty), damage caused by third parties, or normal wear and tear over time.
Do you charge a call-out fee in Darlington?
Call-out fee policies vary by suburb and job type. Some service areas have no call-out fee, while others include a call-out fee that is waived if you proceed with the quoted work. Confirm the call-out fee status when booking so you understand the cost structure before the plumber arrives.