Plumbing FAQ's in Connells Point
We understand that hiring a plumber to handle any work can be stressful. Especially in an emergency. We compiled a list of questions locals like you ask most often to save you time. We answered these questions for your convenience. If we don't answer the question below, our phone line is always open.
How quickly can you get to Connells Point for an emergency?
We dispatch immediately for emergencies in Connells Point from our local hubs, with an ETA provided when you book. Arrival timing depends on current job commitments and traffic conditions, but urgent jobs (broken pipes, gas leaks, severe blockages) are prioritised and sent out first. We update you if delays occur so you know when to expect the plumber.
Do you charge a call-out fee in Connells Point?
Call-out fee status varies by suburb and job type. Confirm the call-out fee status when you book so there are no surprises. For many service areas, there is no call-out fee, but it's always confirmed upfront before the plumber is dispatched to your property.
How much does emergency plumbing cost in Connells Point?
The cost depends on the scope of work, access constraints, parts required, and time on site. We provide a fixed-price quote based on confirmed scope before starting work, priced by the job rather than by the hour. The price quoted is the price paid, with no hidden fees added at the end. You can decide whether to proceed once the scope is confirmed and the fixed price is provided.
Are your plumbers licensed and insured?
All our technicians are licensed plumbers in NSW (Licence 305428C), and we carry comprehensive Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation relates to workplace injuries on the job. We confirm our identity on arrival and can provide proof of licensing and insurance if requested.
What should I do if a pipe bursts while I'm waiting for the plumber?
Turn off the water supply at the mains if safe to do so, move valuables away from the problem area, and contain the water with towels or buckets where practical. Do not attempt to repair the pipe yourself. Once the plumber arrives, we'll isolate the supply, assess the damage, and perform an emergency repair to make the situation safe before explaining the permanent fix options.
Do you provide upfront pricing or quote onsite?
We provide a flat-rate quote onsite after assessing the job and confirming the scope. Accurate pricing requires seeing the affected area, confirming access, and checking existing pipework, which is why we don't quote over the phone. The fixed price is provided before work starts, and you can decide whether to proceed once scope is established.
What areas around Connells Point do you service?
We service the entire Sutherland Shire, including Connells Point and surrounding suburbs in the St George area. Our dispatch hubs allow us to reach most locations within a 60km radius for emergency calls, with service the same day available for standard plumbing and gas enquiries across the Sydney metropolitan region.
Can you clear blocked drains caused by tree roots?
Yes. We use high-definition CCTV check equipment to locate root intrusion, then remove it with high-pressure water jetting (hydro-jetting) that pulverises roots and scours grease from pipe walls. If inspection shows structural pipe damage, we explain the repair options (patch repair, sectional replacement, or trenchless drain relining) and provide a fixed quote before additional work proceeds.
Do you provide a warranty on your work?
All our work is backed by a Lifetime Labour Warranty on workmanship, meaning we stand by the quality of the work we complete. Manufacturer warranties apply to parts and appliances as per the manufacturer's terms. The warranty covers the labour involved in the installation or repair, giving you accountability and peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard) for your convenience. Payment is due once the work is completed and you're satisfied with the outcome. We provide itemised invoices suitable for landlords, agents, and business records.