Emergency Plumbing FAQ's in Centennial Park
The following questions address common concerns Centennial Park residents have about emergency plumbing services. If your situation isn't covered here, call 1800 349 338 and we'll explain what's involved and how quickly we can respond.
How quickly can Fixed Today reach Centennial Park for an emergency?
We dispatch licensed plumbers to Centennial Park from local hubs, reaching most properties within typical response windows for urgent work. Timing depends on current bookings, traffic conditions, and technician location. An ETA is provided when booking, and we update you if conditions change.
What does your emergency plumbing service cover in Centennial Park?
Urgent plumbing in Centennial Park covers broken pipes, gas leaks, sewer overflows, hot water supply failures, and blocked drains that prevent normal use of the property. We assess the situation when you call, dispatch the nearest available plumber, and explain what's required to make the repair permanent once onsite.
Do you charge extra for after-hours urgent callouts?
Confirm the call-out fee status when booking. We provide clear pricing once scope is verified onsite, so you know the cost before work starts. The price quoted is the price paid, with no hidden fees added later.
What should I do if I smell gas in my Centennial Park home?
If you smell gas, turn off the gas supply at the meter if safe to do so, ventilate the area by opening windows and doors, and call a licensed gas fitter immediately. Do not operate electrical switches or create ignition sources. We dispatch gas fitters 24/7 to locate leaks, make the system safe, and complete repairs to AS/NZS 5601.1 standards.
Can you repair heritage home plumbing issues in Centennial Park?
Yes. Many Centennial Park homes were built during the Federation and interwar periods, featuring original terracotta drainage and galvanised steel pipework. We assess aging infrastructure during the first visit, using CCTV cameras and leak detection to locate faults without unnecessary excavation. Repairs are completed to current standards while respecting the property's character.
How do I know if a drain blockage is my responsibility or the council's?
Blockages within your property boundary are typically your responsibility. Blockages in the council main or outside your boundary fall under Sydney Water's jurisdiction. We use drain inspection cameras to locate the blockage and confirm whether it's in your line or the council main, then explain the responsibility split and coordinate with Sydney Water where required.
What's involved in getting a fixed-price quote for emergency work?
We assess the fault onsite, explain what's required to fix it, and provide a fixed-fee quote before starting work. The price quoted is the price paid, with no surprise charges. If inspection reveals additional work beyond the original scope, we explain options and quote separately before proceeding. You decide once scope is agreed.
Are your plumbers licensed and insured?
Yes. All attending technicians are licensed plumbers in NSW, and Fixed Today is fully licensed for plumbing, drainage, and gas fitting (Licence 305428C). We carry comprehensive Public Liability and Workers Compensation insurance. That means you're protected if accidental property damage occurs during our work, and workplace injury liability is covered on the job.
Can you provide documentation for insurance claims or strata records?
Yes. We provide receipts, invoices, and job documentation suitable for landlords, agents, strata managers, and insurance claims. This includes photos of the fault, descriptions of work completed, and test results where applicable. Documentation is provided at the end of the job or emailed on request.
What happens if the plumber can't fix the issue on the first visit?
If the fault requires parts ordering, extended access coordination, or additional trades, we explain the process and provide a timeline for completion. We can implement temporary measures to protect the property or make the situation safe while the final repair is arranged. You're kept informed at each stage, and the fixed quote covers the work described once scope is confirmed onsite.