Plumbing FAQ's in Ashcroft
Plumbing problems can be stressful, especially when water is leaking or a drain is backing up. The questions below cover the practical things people in Ashcroft usually want to know before booking, including pricing, arrival expectations and what happens on the first visit. If your question is not listed, our phone line is always open.
Do you charge a call-out fee in Ashcroft?
No call-out fee applies for many service areas (check specific suburb pages), and the easiest way to confirm what applies in Ashcroft is to ask when booking. Regardless of call-out arrangements, Fixed Today Plumbing offers fixed, upfront pricing after assessing the job onsite, and the quote is provided before starting work so you can decide once scope is defined.
How quickly can you attend an emergency in Ashcroft?
Fixed Today Plumbing delivers immediate dispatch for emergencies in Ashcroft, which means urgent jobs are sent out first and the nearest available technician is allocated from our Sydney dispatch points. Arrival timing depends on current bookings and traffic conditions, but you will receive clear arrival communication, including ETA updates where possible, once the job is booked.
Do you quote by the hour or provide a fixed price?
Fixed Today Plumbing uses fixed, upfront pricing (priced by the job, not by the hour). The fixed price is provided after the issue is diagnosed onsite and before any repair work starts. If inspection shows the scope needs to change, the options are explained and a revised fixed price is confirmed before any additional work proceeds.
Do you need to come onsite to quote in Ashcroft (2168)?
Most jobs in Ashcroft need an onsite inspection to quote accurately, because access, pipe layout and the cause of the problem are not always clear from a description. Fixed Today Plumbing can attend to assess the work, explain what is required, and provide a fixed-price quote before any work starts. Quotes are valid for 30 days from the date issued.
Are your plumbers licensed and insured?
Yes. All attending technicians are licensed plumbers (NSW), and Fixed Today Plumbing is fully licensed in NSW for Plumbing, Drainage, and Gas Fitting. The business is adequately insured with comprehensive Public Liability and Workers Compensation. In plain English, Public Liability relates to accidental property damage during the job, and Workers Compensation relates to workplace injuries on site.
What usually causes blocked drains around Ashcroft homes?
Blocked drains commonly occur when debris builds up in the pipe or when something restricts flow, such as grease in kitchen lines or roots and damaged sections in sewer pipes. The consequence is often slow drainage or sewage back-up into wet areas. Fixed Today Plumbing confirms the cause with inspection tools such as drain inspection cameras, then quotes the clearing or repair once scope is clear.
Can you repair or replace hot water systems in Ashcroft?
Yes. Fixed Today Plumbing installs and services gas, solar and electric hot water systems in Ashcroft, and the job starts with confirming the existing unit type, location and connection requirements. A flat-rate quote is provided before installation work begins. Manufacturer warranties apply to supplied hardware and appliances, and our workmanship is backed by the Lifetime Labour Warranty on all workmanship.
What should I do while waiting for a plumber to arrive?
The safest approach is to keep people away from the affected area and arrange urgent attendance if there is active leaking, overflow, or any suspected gas issue. If water is actively flowing and it is safe to do so, turning off the water supply can reduce damage while waiting. Fixed Today Plumbing can also provide brief safety-first guidance by phone while the technician is on the way.
Can you work with strata managers, landlords and tenants in Ashcroft?
Yes. Fixed Today Plumbing can coordinate with property managers, strata, or tenants for access, and we can work around booking windows when disclosed. We provide receipts and invoices suitable for landlords, agents, and business records, and we can document work completed and tests performed where relevant. Pricing is still fixed upfront once the onsite the scope is confirmed.
Do you only service Ashcroft or the wider Sydney area too?
Fixed Today Plumbing services Ashcroft and all Sydney metro areas. For emergencies, there is capacity to service up to a 60km radius from base hubs, depending on availability and the nature of the callout. If you are near Ashcroft but unsure whether you are inside the service area, ask when booking and we will confirm attendance options.