Plumbing FAQ's in Arncliffe
These questions reflect what Arncliffe residents ask most often when dealing with urgent plumbing situations. If your question isn't covered here, call us and we'll explain what's involved and confirm the right response for your situation.
How quickly can you reach Arncliffe for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, and we allocate the nearest available licensed and fully insured plumber. Arrival timing depends on current bookings and traffic conditions, but we provide an ETA when you book and update you if delays occur. For life-threatening situations (gas leaks, major flooding), we prioritise those callouts first.
Do you charge a call-out fee in Arncliffe?
Call-out fee policies vary by suburb and job type. Confirm the call-out fee status when you book so there are no surprises. Once onsite, we assess the situation and provide a fixed-price quote for the repair work before starting, and that quote is by the job, not by the hour.
What's included in your fixed-price quote?
The fixed quote covers labour, standard materials, and testing to verify the repair. It's the price you pay, with no hidden charges. If inspection reveals additional work (for example, structural pipe damage requiring relining), we explain the options and provide a separate quote for that work before proceeding.
Are your plumbers licensed and insured?
All attending plumbers are licensed in NSW under Licence 305428C. We carry Public Liability insurance (protecting you if accidental property damage occurs during work) and Workers Compensation (covering workplace injuries). You can verify our credentials when the plumber arrives and they'll identify themselves before starting work.
What should I do if I smell gas?
Turn off the gas at the meter if it's safe to reach, open windows to ventilate the area, avoid using electrical switches or ignition sources, and call us immediately for an emergency assessment. Do not attempt to locate the leak yourself; leave that to a licensed gas fitter with detection equipment.
Can you fix a blocked drain without digging up my garden?
Most blockages are cleared using hydro jetting or mechanical cutting, which doesn't require excavation. If CCTV check shows structural damage (collapsed pipe, severe root intrusion), we discuss trenchless pipe relining as an option to repair the line without digging, provided the pipe hasn't completely collapsed.
How long does a typical hot water supply unit installation take?
A straightforward replacement (same system type, existing connections suitable) usually takes a few hours including removal, installation, and testing. If upgrades are needed (new gas line, electrical circuit, or different mounting location), the timeframe extends and we confirm that when quoting. We aim for same-day completion where practical.
What's covered by your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers the workmanship of the installation or repair for as long as you own the property. It doesn't cover wear and tear on components, damage from misuse, or manufacturer defects (those are covered by the manufacturer's warranty). If a fault occurs due to our work, we return and fix it at no charge.
Do you service strata properties and apartments in Arncliffe?
We work in strata and apartment buildings regularly. We can coordinate with property managers or strata committees for access, follow site induction requirements, and provide documentation suitable for maintenance logs and compliance records. For common property work, we confirm responsibility boundaries with the strata manager before quoting.
Can you provide a quote over the phone?
We can provide an indication of typical costs for straightforward jobs, but accurate pricing requires an onsite assessment to confirm scope, access, and existing conditions. Once we've inspected the situation, we provide a fixed-price quote before starting any work, so you can decide with full information.