Plumbing FAQ's in Allambie Heights
Urgent plumbing situations raise immediate questions about cost, timing, and what to do next. These answers address the concerns Allambie Heights residents commonly have when facing plumbing emergencies. If your question isn't covered, call 1800 349 338 to speak with the dispatch team directly.
How quickly can Fixed Today respond to emergencies in Allambie Heights?
Emergency jobs are dispatched immediately from nearby Northern Beaches hubs once the booking is confirmed. Arrival timing depends on current job allocations and traffic conditions. An ETA is provided when the technician is allocated and on the way. Urgent situations like gas leaks or active flooding are prioritised for the fastest possible response.
What does "fixed-price quote" mean for emergency work?
A fixed-price quote is provided once the plumber assesses the situation onsite and confirms the scope of work. The price covers the entire job, labour, materials, and testing, with no surprise additions at the end. You decide whether to proceed once the price is confirmed, and the quote is valid for one month from the date issued.
Is there a call-out fee for emergency plumbing in Allambie Heights?
For many Sydney service areas, there is no call-out fee. Confirm the call-out fee status for Allambie Heights when booking. If a call-out fee applies, it will be disclosed upfront before the technician is dispatched, so there are no unexpected charges.
What should I do immediately if a pipe bursts?
Isolate the water supply at the main shut-off valve to stop flooding. If you can't locate the valve, the dispatch team can guide you by phone. Move furniture and belongings away from the affected area if safe to do so, then wait for the plumber to arrive. Do not attempt to repair the burst section yourself, as pressurised water systems require licensed work to ensure a safe, permanent fix.
What if I smell gas in my Allambie Heights home?
Ventilate the area immediately by opening windows and doors. Do not operate electrical switches, ignition sources, or anything that could create a spark. Evacuate the property if the smell is strong, then call 1800 349 338 from outside. Gas leaks are treated as urgent, and a licensed gas fitter will be dispatched immediately to locate, isolate, and repair the fault.
Do your plumbers carry parts for emergency repairs?
Our fully stocked mobile workshops carry common replacement parts for most residential plumbing systems, tap washers, toilet cistern components, pipe fittings, and hot water relief valves. This allows us to complete many emergency repairs on the first visit without return trips. If a specialised part is needed, we source it and return to complete the repair as quickly as possible.
Are your plumbers licensed and fully insured?
All attending technicians are properly licensed NSW plumbers (Plumber, Drainer & Gasfitter - 305428C). Fixed Today Plumbing maintains full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injuries on the job.
Can I get a quote over the phone for emergency work?
Emergency situations require onsite assessment to confirm the scope accurately. Providing a quote over the phone without seeing the fault risks underestimating complexity or missing related issues. Once the plumber arrives, inspects the problem, and explains what's involved, a fixed-price quote is provided before any work starts.
What areas around Allambie Heights do you service for emergencies?
Fixed Today services the entire Northern Beaches Council area, including Allambie Heights, and can travel up to a 60km radius from Sydney dispatch hubs for emergency callouts. This covers surrounding suburbs and ensures rapid response across the region.
What payment methods do you accept?
We accept all major credit cards (Visa and Mastercard). Payment is due upon completion of the work, once you've confirmed the repair is satisfactory and the system is tested and operational.