Google Reviews
4.9 (761)
$0 Call-Out on All Work 1800 349 338

Licensed plumbing in The Ponds

Licensed Plumber serving The Ponds

Explain what you have noticed with your plumbing problem. We listen, examine the fault and set out repair choices with pricing before you choose whether to go ahead.

Booking Availability Choose a suitable booking window
Clear Repair Scope Review the work and price first
Respect for Your Home Careful setup and a tidy finish
Written job records Keep the scope and warranty details together
Call now Book a The Ponds plumber
ASBCA 2024 award ASBCA 2025 award
Blocked drains & leaks
Hot water bookings
Taps, toilets & fixtures
Gas work enquiries

What plumbing fault affects The Ponds?

For your The Ponds home, note the symptom, its location and any instructions for entry. We use those details to consider the problem and urgency, then offer a suitable appointment window.

About Fixed Today

The people readying your plumbing visit

Our family-owned business has served Sydney plumbing customers since 2011, and The Ponds falls within that service area. We prepare for the reported issue before attending and investigate it at the home. After discussing the evidence, repair choices and price, we ask what you want to approve.

Our employment standards combine regular on-site and off-site training with ongoing upskilling, regular police checks and drug screening. That supports plumbers who prepare carefully, describe their observations plainly and respect the home throughout the appointment.

We present the repair and price before requesting approval. When the agreed work is complete, we test the result, clean the workspace and explain the outcome and any next action that applies.

  • NSW contractor licence 305428C
  • $10M public liability cover
  • Compliance paperwork where required
Meet the team
The Ponds NSW 2769 and nearby suburbs
Since 2011 Family-owned Sydney business
4.9★ From 761 customer reviews
Blacktown City Council The Ponds service area
24/7 Emergency phone line

Bookings and callbacks

The Ponds plumber bookings

Availability confirmed when you book For The Ponds
Find a suitable time
Licensed NSW plumbing business The Ponds is within our service area
Our Services

What do you need help with?

Choose the service that best matches the problem. Each option jumps to the relevant details below.

Hot Water Repairs
Blocked Drains
Toilet Repairs
Leak Detection
Gas Fitting
Leaking Taps
General Plumbing
Bathroom Plumbing
View all services
Services

Everyday plumbing help for your household

We help The Ponds homeowners with general plumbing, hot water, blocked drains, leaks, gas work and urgent faults. Tell us what stopped working and where it appeared. Keep clear of flooding or sewage; if gas may be present, leave the area, avoid switches and flames, then call us from somewhere safe.

Hot Water Repairs and Replacements
Hot Water Repairs and Replacements

Hot Water Repairs and Replacements

Hot water can fail through a lack of heat, changing temperatures, leaking or rusty output. We inspect the system's visible condition, valves, controls and energy supply to understand the likely fault.

We then explain practical repair or replacement options, household suitability, expected disruption and price. You decide whether the work goes ahead.

  • Hot water problem investigation
  • Visible leak and supply checks
  • Practical repair and replacement choices
  • System options explained before approval
Book a hot water plumber
Blocked Drain Clearing
Blocked Drain Clearing

Blocked Drain Clearing

Odours, gurgles, slow flow and overflow can appear at one outlet or across several drains. We first trace which fixtures are involved, suitable access to the line and the visible state of reachable pipework. We also ask how the symptom developed.

This information guides whether clearing or CCTV investigation is appropriate. The proposed scope and price are explained before you authorise the work.

  • Affected drain and access checks
  • Clearing method matched to findings
  • CCTV inspection where useful
  • Damaged pipe repair options
Clear a blocked drain
Leak Detection and Pipe Repairs
Leak Detection and Pipe Repairs
Urgent

Leak Detection and Pipe Repairs

Unexplained usage, moisture, marked plaster and lifting paint can all suggest a concealed leak. Our licensed plumbers assess the area and choose appropriate testing to locate the likely origin.

Once the results are clear, we outline a repair option, how it may be reached and what it costs. You can approve or decline the work.

  • Visible signs and pipework checks
  • Likely leak area narrowed down
  • Access and repair options explained
  • Completed plumbing repair tested
Book a pipe repair
Gas Fitting and Repairs
Gas Fitting and Repairs

Gas Fitting and Repairs

Leave the property if gas may be present, use no flame or electrical switch, and phone once safely outside. Our licensed gas fitters examine the household issue and discuss what their checks show.

You receive the recommended scope and price before deciding. After approved gas work is completed and tested, we provide any compliance paperwork that is required.

  • Licensed gas fault assessment
  • Gas line repairs and connections
  • Gas appliance installation work
  • Compliance paperwork where required
Book a gas fitter
General Plumbing Repairs
General Plumbing Repairs
General Plumbing Repairs

General Plumbing Repairs

Low pressure, leaking fittings, pipe noise and a toilet that keeps running each require focused plumbing checks. We examine the affected fixture, visible connections and nearby pipework we can reach.

The results shape a recommended repair with clear inclusions and price. If you approve, we perform the agreed work, test it and explain the outcome.

  • Leaking fixture and pipe checks
  • Tap and toilet repair options
  • Water pressure problems assessed
  • New fixture installation plumbing
Book a general plumber
Toilet Repairs
Toilet Repairs

Toilet Repairs

Poor flushing, continuous running, repeated blockage or a leak at the toilet base can involve different components. We check the cistern, seals, pan, supply, waste connection and surrounding visible damage.

From there, we may recommend adjustment, resealing, a new part or drain work. You receive the repair scope and price before deciding what proceeds.

  • Running toilet and flush checks
  • Cistern valve and seal replacement
  • Pan leak and resealing options
  • Recurring blockage investigation
Book a toilet repair
Leaking Tap and Fixture Repairs
Leaking Tap and Fixture Repairs
Leaking Tap and Fixture Repairs

Leaking Tap and Fixture Repairs

Tap leaks, stiffness and dripping can stem from the seal, washer, cartridge or fixture, and replacement is sometimes appropriate. We assess the tap, reachable connections, surrounding moisture and visible water damage.

We use the results to recommend repair or replacement and provide the price. If you approve, our plumbers complete the agreed option and test it.

  • Dripping and stiff tap assessment
  • Tap washer and cartridge repairs
  • Fixture and connection checks
  • Completed repair tested
Book a leaking tap repair
Bathroom Plumbing and Renovations
Bathroom Plumbing and Renovations
Bathroom Plumbing and Renovations

Bathroom Plumbing and Renovations

Bathroom plumbing changes start with an assessment of the fixture plus accessible supply and waste lines our plumbers handle. We set out the required access, plumbing work and price before asking you to proceed.

Waterproofing, electrical, building and other trade tasks remain separate. Your builder or the correctly licensed trade is responsible for those components.

  • Plumbing for new bathroom fixtures
  • Water and waste connections updated
  • Renovation plumbing completed
  • Builder or trade tasks made clear
Discuss bathroom plumbing
View all services
Booking costs and offers

Current plumbing offers and how they work

We start by inspecting the fault and talking you through the findings. Before paid repair work begins, we explain the proposed scope and fixed price for your approval. Check the offers below and provide your booking details so we can confirm which offer and conditions apply.

$0 Call-Out Fee

For eligible standard bookings

For eligible standard bookings, the call-out fee is $0. We inspect the problem first and explain the proposed repair and fixed price before work starts.

Book a plumber

Save $55*

Book online and save

Book an eligible plumbing job online to receive the advertised $55 saving. We confirm whether the offer and any conditions apply when arranging your booking.

Book online

10% Off

Seniors and pensioner discount

We offer eligible seniors and pensioners 10% off standard plumbing work. Tell us about the offer when booking and we will confirm that it applies.

Check the seniors offer
Before we even lift a tool

Review the fixed price upfront

Our assessment informs a proposed repair, clear inclusions and an upfront fixed price. Where an after-hours surcharge applies, it is itemised on its own. You choose whether the work proceeds after seeing the full cost.

  • Fault checked first
  • One fixed repair price upfront
  • Applicable after-hours charge shown separately
Discuss your job and pricing

Fixed Today

Receipt of Service
NO. 26131A Thu 6 Aug 2026

Itemised inclusions

  • Call-out fee CONDITIONAL
  • Upfront written quote PROVIDED
  • Licence & insurance verification CHECKABLE
  • Lifetime workmanship warranty TERMS APPLY
  • 24/7 emergency phone line AVAILABLE
  • Arrival communication CONFIRMED
  • Site clean-up after the job INCLUDED
Repair price Agreed first

We tell you if a visit charge applies before booking.
Repair work starts only after you approve the fixed price.

FT • 20260806 • SYDNEY
How It Works

The Ponds visit from start to finish

We investigate your plumbing fault, present a suitable repair and price, and ask for approval. Our plumbers then perform and test the work you chose before a clear handover.

Step 01
Step 01

Tell us what’s wrong and where you are

Note the affected fixture, symptoms and damage. Report floods or sewage separately, and move somewhere safe before mentioning suspected gas.

Booking Recorded

Visit details confirmed

Contact method Confirmed
Address checked ✓
Access notes Added
Step 02
Step 02

We assess the fault

During the visit, we assess the fault and reachable nearby pipes. Findings support repair choices; concealed problems may need tests or access.

On-site Assessment

Fault checked in context

Symptoms checked ✓
Likely cause explained ✓
Options As needed
Step 03
Step 03

Review the repair and price

We explain the proposed repair, inclusions and price before approval. If the work changes, we explain why, give a revised price and wait for approval.

Scope and Price

Confirmed before repair

Repair scope Written
Fixed price Confirmed
Approval Required
Step 04
Step 04

We test and complete the handover

We test the finished repair, clean the area and discuss the result. Handover includes the invoice, applicable warranty details and required records.

Completion Check

Result and records reviewed

Result tested ✓
Work area cleaned ✓
Invoice provided ✓
We do not continue with changed work without approval. We explain what changed and confirm the revised price first.

Get a Free Quote Now

Fast response. Licensed plumbers. No obligation.

Before vs After

Trace the source before choosing the repair

Ceiling marks may have a plumbing source or come from waterproofing. We trace the likely origin to discuss a suitable plumbing fix or recommend another trade. You receive the repair price first, and we only perform and test work you approve.

Before

A visible stain with no confirmed source

  • The visible symptom has no confirmed source
  • A repair is chosen before the cause is checked
  • Access or price changes are left unexplained
  • The same symptom returns without further testing
  • There is no clear handover record
Licensed Fixed Today plumber giving a thumbs up

After

Likely source explained, plumbing repair tested

  • The fault is checked with a suitable diagnostic method
  • The likely cause and repair options are explained
  • The scope and price are approved before paid work
  • The result is tested before handover
  • Relevant invoice, warranty and compliance records are supplied
Find a plumber in The Ponds
Customer Reviews

Feedback shared by our plumbing customers

Customer comments can give you practical examples of the first call, updates during the job and how the home was treated. Read the detail that matters to you, not just the star rating.

Read all reviews
Elodie Watts Google

I needed a gas hot water system ASAP.... Joe was excellent... Quick to reply with very reasonable quote. Job was completed promptly and was very tidy on completion! Would totally recommend this business and definitely will use again in the future.

Gas Fitting
Luke Soo Google

Joe and Kurtis attended within hours of an urgent call to Fixed Today Plumbing for help in fixing a fast leaking hot water tap at my home. The urgent leak, and a two other less urgent tap repairs were performed promptly and professionally. I have now found a plumber-of-choice, and can highly recommend Fixed Today Plumbing’s services.

Hot Water
Bianca McConnell Google

We had two separate issues, burst pipe I the laundry and the hot water system needed replacement. The team came in same day and fixed the leak and replaced the hot water system. Very professional, friendly, clean and efficient. I would recommend Fixed Today to all my friends.

Hot Water
Jennifer Young Google

Required an emergency call as hot water system had not heated. Technician arrived within the hour and found that the relay switch on the electrical board was faulty. Joe contacted the energy supplier and arranged replacement; this was attended on the same day - Sunday. Great service.

Hot Water
Lyndsay Cannell Google

Unfortunately we had a poor experience of the services of Fixed Today, today. We called seeking support to diagnose a problem with our leaking hot water system. The plumber that came to our home was quick to diagnose the system as needing a complete replacement, and quoted us a steep $1850. Given the significant price, we sought a second opinion from another local Plumbing Service.…

Hot Water
Archie Mihas Google

I was looking for a reliable plumber in South West Sydney and found Fixed Today. Steve came out and fixed my issue with the hot water system quickly and efficiently. I would highly recommend these guys anytime. Archie

Hot Water
4.9 761 customer reviews
What we check

Different problems may show the same symptoms

A drain can slow through grease, roots or damaged pipes. Damp marks and hot-water issues each belong to separate groups of possible causes. We explain the evidence and may need to investigate whether private pipework or Sydney Water's public wastewater network is involved.

  • Mature street trees

    Decades-old plane and fig roots find every hairline gap in the sewer line.

  • Pre-1990s housing stock

    Original copper and earthenware drainage is reaching end of service life.

  • Reactive clay soil

    Sydney clay expands and contracts with the wet/dry cycle, stressing rigid pipework.

  • Heavy summer downpours

    Stormwater systems sized for 1970s rainfall struggle with modern intensities.

Before the visit

Help us prepare for your visit

Tell us what happened and where, clearly reporting active flooding or sewage, then separately any suspected gas leak. When safe, include photos, access instructions and your contact details. This helps us prepare and consider urgency, but the cause still requires an inspection at the property.

  1. Fault details

    What changed and where

  2. Photos

    Fixture or visible damage

  3. System label

    Make, model or error code

  4. Access note

    Only what affects the visit

Request a plumbing visit View our booking terms
Travel estimate

Estimate plumbing travel time to The Ponds

Our The Ponds travel tool gives an approximate drive time to the address entered. It estimates travel only, not appointment availability or the actual arrival time.

Call Check availability
Confirmed When you book
15 areas Service areas
Loading map…

Enter the service address

Enter your The Ponds street or a nearby suburb to view the estimate.

Approximate Service Zones

Why licensing matters

Licensed plumber vs. unlicensed worker

Plumbing work in NSW must be carried out by a licensed plumber. It is not just a formality, licensing protects your home, your insurance, and your right to recourse if something goes wrong.

Licensed plumber

What you get

  • Work is insured and meets the National Plumbing Code
  • Compliance Certificate issued for every job
  • Home insurance and warranty stay valid
  • Statutory warranty backed by NSW Fair Trading
  • Clear path to dispute resolution if needed
Unlicensed worker

What you risk

  • Work may breach the NSW Plumbing and Drainage Act
  • No Compliance Certificate: issues at resale
  • Home insurance claims commonly denied
  • No statutory warranty on the work performed
  • Limited recourse: Fair Trading cannot assist
Our NSW Plumbing Licence 236784C Fixed Today Plumbing Pty Ltd

Most home insurance policies will not pay out for damage caused by unlicensed plumbing work. A burst hot water unit from a non-compliant install can void cover on the entire claim, often tens of thousands of dollars.

Verify on NSW Fair Trading
Experience and credentials

Our history, licence, reviews and service area

A plumber will be working inside your home, so the business behind the booking matters. The figures below cover our Sydney history, licence and insurance, service area and customer reviews.

  • Licensed and insured Sydney plumbing business
  • The Ponds is within our service area

Since 2011

Family-owned Sydney business

24/7

Emergency phone line

Blacktown City Council area

The Ponds service area

4.9★

From 761 customer reviews

Book online 1800 349 338

Get plumbing tips and service updates

We send seasonal maintenance reminders, practical plumbing guides and occasional booking offers. Every email includes an unsubscribe option.

We respect your privacy. Unsubscribe any time.

Fixed Today plumber holding a wrench
Licensed Fixed Today plumber at work
Reece logo Sydney Water logo
Completed plumbing repair in a home
Customer protection

Your warranty and job records stay together

Our lifetime workmanship guarantee covers completed workmanship. We record any applicable manufacturer warranty details with your job. You can view your job history, invoices and warranty details through Customer Login in the online customer portal.

Book with confidence 1800 349 338
Scope and inclusions

A clear finish at plumbing handover

We conclude by testing the agreed work, cleaning up and explaining how the result performed. Handover includes the invoice, applicable manufacturer warranty information and any required compliance documents. We also cover what to do if the symptom returns.

  • Repair tested after completion
  • Tidy workspace and invoice provided
  • Required documents and next steps
Discuss your plumbing job
What matters
Fixed Today What you get
Other quotes What to check
  • Invoice and approved scope
    ✓ PROVIDED
    ? Check the quote
  • Repair testing explained
    ✓ INCLUDED
    ? Check the quote
  • Compliance paperwork
    ✓ WHEN REQUIRED
    ? Check the quote
  • Workmanship guarantee
    ✓ WRITTEN TERMS
    ? Check the quote
  • Product warranty details
    ✓ WHERE APPLICABLE
    ? Check the quote
  • Site clean-up after the job
    ✓ INCLUDED
    ? Check the quote
  • Required follow-up recorded
    ✓ IF NEEDED
    ? Check the quote

Keep the invoice, approved scope and warranty details together after handover.

Documents vary with the completed work and any compliance requirements.
Get in Touch

Request a Free Quote Today

Our licensed plumbers are ready to help with your plumbing needs. Fill out the form and we’ll call you back during business hours to talk through your job and book a free on-site visit at a time that suits you.

Send Us a Message

Your information is safe. We never spam.

What do you need help with?
Preferred Contact Method
Homeowner’s Handbook

Read plumbing warning signs without taking risks

These practical checks help you recognise warning signs and describe what has changed without taking unnecessary risks. Keep clear of flooding and sewage. If you smell gas, leave the area, avoid switches and flames, then call us from somewhere safe.

Homeowner checks

Warning signs worth noticing

  • Pay attention to early signs of hidden water
  • Keep your distance from urgent plumbing hazards
  • Act when a drain blockage returns
  • Keep ceiling damp open for inspection
  • Work out who is responsible for the affected drain
Quote checklist

What a proper quote should include

  • Business details and relevant NSW licence
  • Proposed repair scope and fixed price
  • Recommended clearing or repair method
  • Evidence needed for a recurring blockage
  • Inclusions, exclusions and any follow-up
  • Written workmanship guarantee and manufacturer warranty details
Trust check

How to verify a NSW plumbing licence. Use the Service NSW contractor licence search to check the holder and authorised work classes. Our licence is 305428C, held by PLATINUM HOT WATER AND PLUMBING PTY LIMITED.

Open the Service NSW check

Information that helps us prepare

Live

Right now across Sydney

Our team is on the road today. Here’s where they’ve been.

Our service records show completed work across The Ponds and nearby Western Sydney in all 12 months of the past year.

180+ customers are represented in the supporting records across The Ponds and the wider Western Sydney area, giving the team serving The Ponds substantial operational backing.

Book us today
General Plumbing Balmain General Plumbing Camperdown General Plumbing Camperdown General Plumbing Newtown General Plumbing Newtown General Plumbing Newtown General Plumbing Glebe General Plumbing Rozelle
Live Live from the field

Recent jobs across Sydney

A privacy-respecting snapshot of what our team has been working on. Suburb only, we never share customer details.

Our service records show completed work across The Ponds and nearby Western Sydney in all 12 months of the past year.

180+ customers are represented in the supporting records across The Ponds and the wider Western Sydney area, giving the team serving The Ponds substantial operational backing.

Book a licensed local plumber

  1. General Plumbing

    Quakers Hill Within the past week
    Completed

  2. General Plumbing

    Quakers Hill Within the past 2 weeks
    Completed

  3. General Plumbing

    Stanhope Gardens Within the past 2 weeks
    Completed

  4. General Plumbing

    Schofields Within the past month
    Completed

  5. General Plumbing

    Rouse Hill Within the past month
    Completed

  6. General Plumbing

    Quakers Hill Within the past month
    Completed

  7. General Plumbing

    Stanhope Gardens Within the past month
    Completed

  8. General Plumbing

    Parklea Within the past month
    Completed
When the problem keeps coming back

Focused checks for repeated trouble

When a blockage, hot-water issue or leak comes back, share its timing, affected fittings and past repair work. That history helps us target the assessment, narrow the likely problem and discuss suitable repair paths.

Track the returning fault

Tree-root blocked drains

Mature street trees send fine roots through old earthenware joints. By the time the drain backs up, the line is often partially collapsed.

Burst copper under slab

Pre-1990s homes here often have copper pipe run under the slab. Pinhole leaks become full bursts once the pipe wall thins through.

Failed electric hot water units

Replacement is cheaper than emergency repair on units past 10 years. We carry common sizes on the truck for same-day swap-outs.

Stormwater overflow at the boundary

Clay tiles laid 50+ years ago weren’t built for today’s roof areas. We jet, camera, and reline rather than dig up your front yard.

Leaking shower bases

Bathroom tiles look fine until the cornice underneath swells. Most leaks here trace back to a hairline crack in the waterproofing membrane.

Gas appliance shutdowns

Older gas fittings drop pressure as seals harden. We carry licensed gas testers and can pressure-test the line on the same visit.

More recent plumbing work across Sydney

Verified service record

General Plumbing

Glebe
Verified service record

General Plumbing

Mascot
Verified service record

General Plumbing

Maroubra
Payment options

Pay how you like, only when the job is done

Cards, EFTPOS, mobile wallets and bank transfer accepted on the spot. No payment required until your plumber finishes the job to your satisfaction.

We accept
Pay on completion

Settle once you’re happy with the work.

Tax invoice supplied

Itemised invoice emailed on the spot.

Split payments

Afterpay & Zip on jobs over $200.

Secure mobile payment

Tap-to-pay with Apple Pay or Google Pay.

Book a plumber

Brands We Service

We repair, install, and maintain all major hot water, gas, and plumbing brands across Sydney.

Rinnai
Rheem
Dux
Thermann
AquaMax
Vulcan

Accreditations

Fully Licensed Sydney Plumbers
NSW Government
WaterMark Certified
Australian Standards Compliant
Licensed & Insured
Industry Certified
Don’t see your brand? Contact us
Customer reviews

What customers say about their plumbing job

Customer comments can give you specific examples of communication, the work and how the home was treated. Read the details that matter to you.

Discuss your plumbing job 1800 349 338
Janet Li Google

I have used Fixed Today to do pipe reling and fix my hot water on both occasions I have been very happy with work thank you

Hot Water
Charlie Google

Fixed Today were extremely professional and friendly. Their communication was excellent and within 24 hours of my first call my hot water system had been installed at a great price.

Hot Water
Candice Chu Google

Called for someone to fix the hot water tap in my kitchen sink. Jesse completed the job quickly including replacement of another tap. He was very helpful and answered all my questions. Would recommend!

Hot Water
Bas Bolyn Google

Did a great job - had a broken hot water cylinder and super efficient and professional assessing and fixing up

Hot Water
Chuncho Google

Fixed Today was the closest plumbing company to me here in Sydney, and they did a great job with our blocked drains. Affordable, and honest! I’ll use them again for future plumbing. I highly recommend them.

Blocked Drains
Senah fiamanya Google

Ben did an amazing job of installing a hot water heater. He completed this alone, stayed back until it was all done, and without any complaints, just a cheerful attitude. Would definitely recommend this service and Ben especially!!

Hot Water
Nessa V Google

I searched for plumber Sydney and was taken to Fixed Today. Im glad I chose them. They were very helpful with my blocked drains. They explained everything in a way that was easy for me to understand and now my drains are working perfectly.

Blocked Drains
Peter Shahatit Google

Great service. Reasonably priced and good quality workmanship. Replaced my hot water system and gave me a few options which I found helpful unlike the previous plumber who tried to over quote me.

Hot Water
Service areas by region

Check Sydney areas on our plumbing map

Browse service areas by region and choose your suburb to open the relevant local plumbing page.

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FAQs

Straight answers to household plumbing questions

Learn about The Ponds bookings, urgent faults, licensing, fixed prices and household plumbing services.

How can we help?

What do you need help with?
Preferred Contact Method

We respect your privacy. No spam, ever.

Book Online

Need a plumber in Sydney? We’re Ready.

Tell us about your plumbing issue and our team will call you back to talk through it and book a free on-site visit, with no obligation.

  • Call Us 1800 349 338
  • Hours Mon to Fri 7am to 5pm, 24/7 Emergency
  • Coverage The Ponds and nearby suburbs
Emergency? Call anytime. We’re available 24/7. 1800 349 338