At Fixed Today, we stand behind every job we do. Our service warranty is our written promise that the work our licensed plumbers perform is done right the first time, and that if it isn’t, we come back and make it right at no additional labour cost. This page explains what our warranty covers, what it doesn’t, how it works alongside the manufacturer warranties on parts and fixtures, and how to make a claim.
Our lifetime workmanship guarantee
All labour on completed jobs is covered by our lifetime workmanship guarantee for as long as you own the property. If anything goes wrong with the work our plumber performed, a joint we made, a fixture we installed, or a repair we carried out, we will return and fix it at no additional labour cost.
This guarantee covers the quality of our workmanship and installation. It reflects the confidence we have in our licensed tradespeople and the standard of work we expect on every job, whether it is an emergency repair at 2am or a planned installation.
What the service warranty covers
- Workmanship, the quality and correctness of the labour performed by our plumbers.
- Installation quality, that fixtures, fittings and appliances we install are fitted correctly and to the relevant Australian Standards.
- Compliance, work that requires a Certificate of Compliance is completed and certified where the law requires it.
- Call-backs, if a completed repair fails because of our workmanship, we return to rectify it under our call-back policy.
Manufacturer warranties on parts and fixtures
Manufacturer warranties on parts, appliances and fixtures are separate from our workmanship guarantee and vary by product. When you buy a hot water system, tap, toilet or other fixture, the manufacturer provides its own warranty covering defects in the product itself, for example, a faulty component or a manufacturing defect.
We will always explain both warranties clearly on your invoice so you know exactly what is covered by us and what is covered by the manufacturer. Where a product fails under its manufacturer warranty, we help you make the claim and, where covered, arrange the replacement.
What is not covered
Our service warranty does not cover:
- Faults caused by misuse, accidental damage, neglect or lack of maintenance after we complete the work.
- Damage caused by other trades, third parties or the property owner after our work is finished.
- Pre-existing faults or issues outside the scope of the specific work we were engaged to perform.
- Wear and tear on consumable parts beyond the manufacturer’s stated warranty period.
- Work that has since been altered, repaired or interfered with by someone other than a Fixed Today plumber.
How to make a warranty claim
Making a claim is simple. If you believe an issue relates to work we completed:
- Call us on 1800 349 338 or contact us through our website.
- Have your original invoice or job reference handy so we can locate the details of the work.
- Describe the issue, a photo or short video helps us understand the problem quickly.
- We will arrange a suitable time to inspect the work and, where it falls under our warranty, rectify it at no additional labour cost.
We keep a record of every job we complete, so in most cases we can confirm your cover the moment you call.
Questions about your warranty
If you are unsure whether an issue is covered, or you would like a copy of the warranty terms for a specific job, reach out to us any time:
Fixed Today
72 Heysen St, 2176 NSW Australia
1800 349 338
jobs@fixedtoday.com.au