With multiple distribution hubs across Sydney, we can dispatch a licensed plumber to your door fast. For emergencies like burst pipes, gas leaks, or sewage overflows, our average response time is under 30 minutes in most suburbs.
How dispatch works
- You call and tell us your suburb and what’s happening
- We identify the closest available licensed plumber to you
- We give you a clear ETA on the phone before you commit
- You receive SMS updates and can track your plumber in real time while they’re en route
What affects your ETA
- Time of day — peak traffic can add a few minutes; after-hours is usually faster
- Your suburb — we cover greater Sydney, and suburbs closest to our hubs see the fastest times
- Job priority — genuine emergencies (uncontrolled water, gas, sewage) are always dispatched first
While you wait
Our technician will talk you through safe isolation steps over the phone — shutting off the water mains or gas if needed — so the situation stays under control until we arrive. See our guide on what to do while waiting for a plumber.
Need someone now? Call 1800 349 338 — we’re on standby 24/7.