Emergency Plumbing FAQ's in Woronora
Emergency plumbing situations are stressful, and having clear information helps you make decisions quickly. These FAQs answer common questions about emergency plumbing in Woronora, including what qualifies as urgent, how dispatch works, and what to expect when you call. If you have additional questions, call 1800 349 338 anytime.
What is considered an emergency plumbing situation in Woronora?
An emergency involves an active gas leakage, burst pipe flooding the property, complete loss of water supply, or sewage backing up inside the home. These create immediate safety risks or property damage if not addressed within hours. We dispatch a licensed, insured plumber immediately for these situations, with urgent jobs prioritised ahead of scheduled work.
How quickly can a plumber reach Woronora in an emergency?
We dispatch from local points including our Dolans Bay hub, reaching most of the Sutherland Shire within typical response windows. An ETA is provided when you book, though arrival timing depends on current job load and traffic conditions. Urgent jobs are sent out first, and you receive updates if delays occur.
Do you provide a fixed-price quote for emergency work?
Yes. Once the fault is assessed onsite, we explain the scope in plain English and provide a fixed-price quote before starting the repair. The price is by the job, not by the hour, and there are no hidden costs. You decide once scope is defined and the quote is provided.
What should I do immediately if a pipe bursts before the plumber arrives?
Locate the main water shutoff valve (usually near the water meter or where the main line enters the property) and turn it off to stop the flow. Move furniture and valuables away from the impacted area if safe to do so. Call us immediately at 1800 349 338 so we can dispatch a properly licensed and fully insured plumber.
Are your plumbers licensed and insured for emergency work?
All attending plumbers are licensed in NSW under Licence 305428C. We carry full Public Liability insurance, which covers accidental property damage during the job, and Workers Compensation, which relates to workplace injury protection. This applies to all work, including emergency callouts completed after hours.
Do you charge a call-out fee for emergency plumbing in Woronora?
Call-out fee policies can vary by service area and job type. When you call to book, confirm the call-out fee status for your specific situation. The call-out fee is typically deducted from the total job cost if you proceed with the quoted work, or it covers the diagnostic visit if no further work is required.
What if the problem is worse than initially diagnosed?
If the initial assessment reveals a larger issue, such as structural pipe damage or additional faults, we explain the findings, outline the options, and provide a revised fixed-price quote before proceeding with any additional work. You decide once the expanded scope is finalised.
Do you work on weekends and public holidays for emergencies?
Yes. We operate 365 days a year with 24/7 emergency support available every day, including weekends and public holidays. Urgent jobs are dispatched regardless of the time or day, and you receive the same fixed-price guarantee as standard jobs.
How do I know if a blocked drain is an emergency?
If sewage is backing up inside the home, the drain is completely blocked and not draining at all, or water is pooling and threatening to flood living areas, it's an emergency. If the drain is slow but still flowing, or the blockage is isolated to one fixture, it's typically non-urgent and can be booked as a same-day or next-day appointment.
What warranty applies to emergency plumbing repairs?
All workmanship is covered by our Lifetime Labour Warranty, meaning if a fault develops due to how the work was completed, we return and correct it at no additional cost. Manufacturer warranties apply to all parts and appliances as per the supplier's terms.