When a pipe bursts or a drain backs up at a Woolwich property, Fixed Today Plumbing dispatches a licensed and properly insured plumber immediately to assess the issue, make the area safe, and provide a fixed price quote before starting repairs. This covers typical urgent situations like active leaks, blockages, gas smells, and hot water failures; if the first assessment reveals structural damage or access constraints, the options are explained and scope is confirmed before any additional work proceeds.
The standard process starts with onsite diagnosis using tools like drain inspection cameras, electronic leak detectors, or gas testing equipment. Once the cause is identified, we explain what's involved, provide a fixed quote (priced by the job, not the hour), and complete the repair using materials that meet Australian Standards. The system is tested before leaving, and the work area is cleaned up.
Common emergency scenarios we handle include burst or leaking pipes (where water is actively damaging property or flooding), severely blocked drains causing backflow into sinks or toilets, gas leaks or appliance faults, complete water heater failures, and toilet cisterns that won't stop running. In practice, the majority of these situations can be resolved on the first visit if access is clear and standard replacement parts are available on the van.
Response timing depends on current job load and traffic conditions. Urgent jobs are sent out first, with the nearest plumber allocated from our local dispatch points. We provide an ETA when you book and update you if delays occur. For Woolwich properties, dispatch usually comes from hubs servicing the North Shore, with typical travel managed via main arterials into the area.
All attending plumbers are licensed in NSW for plumbing, drainage, and gas fitting. Staff arrive in uniform, can identify themselves before entry, and follow clear work protocols including protective coverings for floors where needed and site cleanup at the end. Police and background checks are completed for all technicians, and we can accommodate safety-sensitive requests if disclosed when booking.
Pricing is fixed and provided upfront once scope is finalised. There are no hidden fees, and the quote is valid for one month from the date issued. Call-out fee arrangements vary by area; confirm the call-out fee status for Woolwich when booking. Mention "web55" for $55 off (limited to one per person on paying jobs).
For urgent plumbing issues at Woolwich properties, the priority is getting a licensed plumbing professional onsite quickly to stop damage, assess the cause, and provide clear options. If you're unsure whether the situation needs immediate attention, a quick call can confirm urgency and arrange dispatch.