Common Plumbing Questions in Tregear
These are questions we commonly hear from Tregear residents dealing with plumbing issues. If your situation isn't covered here, call us to discuss your specific concern and we'll explain what's involved and what to expect.
How quickly can a plumber reach Tregear for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub. Arrival timing depends on current bookings and traffic conditions along the M7 and Great Western Highway, but an ETA is provided when you book. Same-day service is available for standard non-emergency work where current bookings allow.
What does the call-out fee cover and is it waived if work proceeds?
Call-out fee policies vary by suburb and job type. Confirm the call-out fee status when booking so you understand what applies to your situation. Once onsite assessment is complete and scope is confirmed on site, we provide a fixed-price quote before any work starts.
How is the quote calculated for plumbing work in Tregear?
The quote is calculated based on the confirmed scope, access requirements, parts needed, and time on site. We assess the fault onsite, explain what's involved, and provide a fixed price before work starts. The price is by the job, not by the hour, so you know the cost upfront and can decide whether to proceed.
Are Fixed Today plumbers licensed and adequately insured?
Yes. All attending technicians are licensed and fully insured plumbers in NSW. Fixed Today holds NSW Plumber, Drainer & Gasfitter licence number 305428C. We're fully insured with Public Liability coverage (protection if accidental property damage occurs during work) and Workers Compensation (protection related to workplace injuries on the job).
What should I do if I smell gas in my Tregear home?
If you smell gas, isolate the gas supply at the meter if it's safe to access, ventilate the area by opening windows and doors, avoid ignition sources including switches and appliances, and arrange immediate assessment. Do not attempt to locate the leak yourself. Our licensed gas fitters will use detection equipment to locate the fault, repair it, and conduct a pressure test before recommissioning the system.
How do you clear a clogged drain without damaging old pipes?
We use drain inspection cameras to locate the blockage and assess pipe condition before selecting the clearing method. High-pressure water jetting is adjustable and used at appropriate pressures for the pipe material and age. If the camera shows structural damage or root intrusion, we explain whether clearing alone will resolve it or if repair is needed.
Can you repair my hot water system or does it need replacing?
It depends on the age of the unit, the fault type, and whether parts are still available. We assess the system onsite, explain whether replacement or repair is the most cost-effective option, and provide a fixed quote for the recommended approach. If the unit is under 10 years old and the fault is a replaceable component, repair is usually viable. Older units with tank corrosion or failed elements often require replacement.
What's included in the Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on all plumbing, drainage, and gas work completed by Fixed Today. This means if a fault develops in the work we performed, we'll return to rectify it at no additional labour cost. Standard manufacturer warranties apply to parts and hardware supplied. The warranty does not cover damage from misuse, third-party interference, or unrelated faults.
Do you service strata properties and provide documentation?
Yes. We work with strata managers, owners corporations, and body corporates in Tregear. We provide detailed invoices, job documentation, and compliance certificates where required. We coordinate access, follow site procedures, and explain responsibility boundaries between common property and individual lots before work proceeds.
How do I know if a plumbing issue is urgent or can wait?
If the fault involves active water leaks causing flooding, gas leakages creating safety risks, completely blocked sewers backing up into the property, or failed hot water leaving the property without essential services, it's urgent. If the issue is a slow drip, reduced water pressure, or a fixture that's inconvenient but not causing damage, it can usually be scheduled during standard hours. If you're unsure, call us to describe the situation and we'll advise whether it needs immediate attention.