Emergency Plumbing FAQ's in Spring Farm
Emergency plumbing situations raise urgent questions about response times, costs, and what to do while waiting. These FAQs address the practical concerns Spring Farm residents have when dealing with plumbing emergencies. If your question isn't covered, call us and we'll answer it directly.
How quickly can a plumber reach Spring Farm for an emergency?
We dispatch from our West Sydney hub, and urgent jobs are sent out first with the nearest available plumber allocated. An ETA is provided when booking, typically within standard response windows for the area. Arrival timing depends on current job load and traffic conditions, and we provide updates if delays occur.
What does the call-out fee cover for emergency plumbing in Spring Farm?
The call-out fee covers travel to your property and the initial assessment to diagnose the fault and confirm scope. If you proceed with the quoted repair, that fee is typically included in the total job price. Confirm the call-out fee status and how it applies when you book.
Will I get a fixed price before the plumber starts work?
Yes. Once the assessment confirms the cause and scope, we provide a fixed-price quote before any work starts. The price is by the job, not by the hour, and includes materials, labour, and cleanup. You decide whether to proceed once price and scope are confirmed.
What should I do if a pipe bursts while waiting for the plumber?
Turn off the water at the main shut-off valve (usually near the meter or where the service line enters the property) to stop further flooding. Mop up standing water and move belongings away from the affected area. Do not attempt a permanent repair yourself unless you have plumbing experience.
Are your plumbers licensed and insured to work in Spring Farm?
All attending plumbers are licensed in NSW (Licence 305428C) for plumbing, drainage, and gas fitting. We're adequately insured with Public Liability (protection if accidental property damage occurs during work) and Workers Compensation. Police checks and background checks are completed for all technicians.
Do you provide after-hours emergency plumbing in Spring Farm?
Yes. We operate 24/7 including weekends and public holidays. Urgent jobs are dispatched immediately regardless of the time, and you'll receive an ETA when booking. After-hours callouts follow the same process: assess, quote, then repair once approved.
What counts as a plumbing emergency versus something that can wait?
An emergency is any fault that risks property damage, creates a safety hazard, or makes essential fixtures unusable. Burst pipes, gas leaks, sewer backups, and hot water failures qualify. Slow drains, dripping taps, or minor leaks can usually wait until standard hours without worsening, and we'll advise accordingly when you call.
How do you diagnose hidden leaks in walls or under concrete?
We use electronic ultrasonic leak detection to pinpoint the source without invasive exploration. The equipment detects the sound signature of water escaping under pressure, allowing us to locate leaks in walls, under slabs, or in buried pipes. Once located, we access the pipe and complete the repair with minimal disruption.
What warranty applies to emergency plumbing repairs?
All workmanship is backed by our Lifetime Labour Warranty. If the repair fails due to faulty workmanship, we return and fix it at no additional cost. Manufacturer warranties apply to any hardware or appliances installed. The warranty terms are explained in writing after the job is complete.
Can you handle both plumbing and gas emergencies in one visit?
Yes. Our licensed gas fitters also hold plumbing licences, so if your emergency involves both systems (for example, a water heater with a gas leak and a water leak), we assess and repair both on the same visit. The quote covers all identified faults once scope is confirmed onsite.