Plumbing FAQ's in South Coogee
These questions reflect what South Coogee residents commonly ask when booking plumbing services. If your specific situation isn't covered below, call us on 1800 349 338 and we'll explain what's involved and how quickly we can respond.
Do you service the entire South Coogee area?
Yes, we service all of South Coogee within the 2034 postcode, dispatched from nearby Eastern Suburbs hubs including Dolans Bay. We also cover the broader Randwick area and travel up to 60km from our base locations for emergency and scheduled work.
How fast can you reach South Coogee for an emergency?
Urgent jobs are sent out first, with the nearest available licensed plumbing professional allocated. We provide an ETA when booking where possible, though arrival timing depends on current jobs and traffic on approach roads such as Anzac Parade. Response is fastest for emergencies involving active leaks, sewage backups, or gas odours.
What's the call-out fee for South Coogee?
Call-out fee status varies by job type and time of day. Confirm the call-out fee when booking by calling 1800 349 338. For many service areas including parts of the Eastern Suburbs, we waive the call-out fee for standard jobs, but it's always confirmed upfront so there are no surprises.
Do you provide quotes before starting work?
Yes, we provide a fixed-price quote once scope is confirmed onsite. The price is by the job, not by the hour, and there are no hidden fees added at the end. For complex jobs requiring further investigation, we'll explain what's needed and provide pricing before proceeding with additional work.
What causes blocked drains in older South Coogee homes?
In older homes built during the 1960s and 1970s, blocked drains commonly result from tree root intrusion into aging terracotta or clay sewer pipes, or grease and debris buildup in kitchen lines. We use CCTV cameras to confirm the cause and location, then clear the blockage using high-pressure jetting or mechanical tools depending on what's found.
Are your plumbers licensed and insured?
Yes, all attending plumbers hold current NSW licences (Plumber, Drainer & Gasfitter - 305428C). We carry full Public Liability insurance (protection if accidental property damage occurs during work) and Workers Compensation (coverage for workplace injuries on the job). Insurance certificates are available on request.
What should I do if I smell gas in my South Coogee property?
Don't operate electrical switches or create ignition sources. Ventilate the area if safe, turn off the gas meter if accessible, and evacuate if the smell is strong. Call us immediately on 1800 349 338 and we'll dispatch a licensed gas fitter urgently to locate the leak, test the system, and make it safe.
Can you repair hot water systems or do they always need replacing?
Many hot water faults are repairable - failed thermostats, elements, or pilot assemblies can be replaced cost-effectively. If the tank itself is corroded or the heat exchanger has failed, replacement is usually recommended because repairs aren't reliable long-term. We assess the system, explain both options, and provide fixed pricing so you can decide based on cost and expected longevity.
Do you work on strata and apartment buildings?
Yes, we handle both individual lot plumbing and common property infrastructure in strata buildings. We coordinate with strata managers, confirm responsibility boundaries between lot owner and owners corporation before quoting, and provide documentation suitable for strata maintenance records. Access is arranged through building managers where required.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is due on completion, and we provide receipts and invoices suitable for landlords, property managers, or your own records. For larger commercial projects, payment terms can be arranged in advance.