Plumbing Questions for Leppington
These questions come up regularly from Leppington residents dealing with plumbing issues. If your question isn't covered here, call us and we'll explain what's involved and what to expect.
How quickly can you reach Leppington for an emergency?
Urgent jobs are dispatched immediately from the West Sydney hub, typically reaching Leppington properties via the M7 or Camden Valley Way within standard response windows. Arrival timing depends on current job load and traffic conditions. You're given an ETA when booking, and the plumber calls ahead when close.
What does properly insured actually mean for me as a customer?
Public Liability insurance protects you if accidental property damage occurs during our work (for example, a tool accidentally breaks a tile or a water leak during testing damages a floor). Workers Compensation covers workplace injuries that occur on the job. Both insurances are current and maintained as part of our licensing.
Do you charge a call-out fee in Leppington?
Call-out fees vary by location and urgency. Many service areas have no call-out fee; others have a small attendance charge that's explained when you book. Confirm the call-out fee status for your Leppington property when calling, and it'll be clear before the plumber is dispatched.
How does fixed pricing work if you don't know what's wrong yet?
The plumber assesses the fault onsite using diagnostic tools (cameras for drains, leak detectors for hidden bursts, pressure gauges for gas), confirms what's needed to fix it properly, then provides the fixed price before starting work. You decide once scope and cost are confirmed. The price quoted is the price paid.
What's the difference between emergency and same-day service?
Emergency dispatch is for faults that risk safety or property damage (ruptured pipes, gas leakages, sewer backups) and involves immediate dispatch with the nearest plumber sent out first. Same-day service is for urgent but non-critical faults (blocked sinks, dripping taps, toilet cistern issues) booked into the first available slot that day.
Are blocked drains in newer Leppington estates usually the builder's fault?
Construction debris (concrete, grout, clay, offcuts) left in new drainage lines during the building phase is a common cause of early blockages in estates built within the past few years. camera inspection confirms whether the blockage is debris or another cause. If within warranty or defect period, the builder may be liable.
Can tree roots from new landscaping damage pipes?
Yes. Tree roots seek moisture and will enter sewer and stormwater pipes through any available gap (joins, cracks, connection points). Even recently planted trees can cause issues within a few years if planted too close to drainage lines. CCTV inspection shows root intrusion and where it's entering the pipe.
How long does your workmanship warranty last?
Our Lifetime Labour Warranty covers workmanship for as long as you own the property. If a fault develops due to our work (not due to wear, damage, or misuse), we return and fix it at no charge. Manufacturer warranties on parts and appliances are separate and vary by product.
What's included in a hot water unit service?
A hot water service typically includes draining sediment from the tank, inspecting and replacing the sacrificial anode if corroded, testing heating elements and thermostat operation (for electric), checking gas burner and ignition (for gas), inspecting pressure relief valve function, and testing output temperature. Scope is confirmed onsite depending on the system type.
Do I need to be home when the plumber arrives?
Yes, in most cases. The plumber needs access to the affected area and needs to explain findings, confirm scope, and get approval for the quoted work before starting. If you can't be home, arrange for someone over 18 to provide access and make decisions, or call to discuss remote access arrangements for specific job types.