Plumbing FAQ's in Kirribilli
Plumbing problems are inconvenient, and emergencies add pressure because you want answers fast. These are the questions we commonly hear from Kirribilli residents, tenants, and property managers. The focus is on what will happen onsite, what affects the price, and how quickly a licensed trade technician can attend.
How quickly can you get to Kirribilli for an emergency?
Fixed Today Plumbing provides immediate dispatch for emergencies in Kirribilli, which means urgent jobs are sent out first and the nearest available technician is allocated from our localised dispatch points across Sydney. Arrival time depends on current bookings and traffic conditions, and we provide clear arrival communication, including ETA updates where possible, once your booking is confirmed.
Do you charge a call-out fee in Kirribilli?
No call-out fee for many service areas (check specific suburb pages), and Kirribilli call-out fees can depend on booking time and job type. The simplest way to avoid surprises is to ask about the call-out fee status when you book. Once onsite, pricing is fixed and upfront based on the confirmed scope of work.
Do you provide a fixed price before starting the repair?
Yes, Fixed Today Plumbing provides a fixed-price quote before work starts once the scope is finalised onsite. Pricing is fixed and upfront (priced by the job, not by the hour), so you are not committing to an open-ended hourly rate. If inspection shows extra work is needed, the options are explained and quoted before proceeding.
What affects the cost of emergency plumbing in Kirribilli?
Emergency plumbing costs usually change based on the scope of the fault, how easy it is to access the pipework, and what parts are required to complete a safe repair. After-hours urgency can also affect what is required on the day. Fixed Today Plumbing confirms the scope onsite first, then provides fixed, upfront pricing so you can decide with clear information.
Do you need to attend onsite in Kirribilli to quote?
Yes, an in-person assessment is normally required in Kirribilli because quoting accurately depends on confirming the affected area, access, and what has actually failed. In many properties, especially apartments, what looks like one issue can be linked to another line or shared services. Fixed Today Plumbing delivers an upfront flat-rate quote once the scope is confirmed on site onsite.
Are your technicians fully licensed and insured for Kirribilli jobs?
Yes, all attending technicians are fully licensed and insured plumbers in NSW, and Fixed Today Plumbing is properly insured, with current insurance policies maintained (Public Liability and Workers Compensation). Public Liability insurance is there to help protect you if accidental damage occurs during work. Workers Compensation relates to workplace injuries on the job, which protects you from that risk being transferred.
Do you work in Kirribilli apartments and strata buildings?
Yes, Fixed Today Plumbing works in strata and apartment environments in Kirribilli, and we can coordinate with property managers, strata, or tenants for access. The key condition is access approval, such as booking windows, intercom entry, or basement parking rules. If you share those details when booking, it helps the plumber arrive prepared and start sooner.
What should I do if a toilet is overflowing while I wait?
If a toilet is actively overflowing, limit use of the fixture and arrange an urgent visit so it can be made safe and the cause confirmed. If it can be done safely, shutting off the water at the nearest isolation valve can reduce damage while help is on the way. Fixed Today Plumbing can dispatch for emergencies and confirm the next step once onsite.
Do you guarantee your work?
Yes, workmanship is backed by our Lifetime Labour Warranty on all workmanship. This covers the labour and workmanship of what we complete, while any supplied hardware or appliances remain covered by standard manufacturer warranties. If inspection finds that the underlying issue is outside the original scope, the options are explained and quoted before extra work starts.
What payment methods do you accept?
Fixed Today Plumbing accepts all major Credit Cards (Visa, Mastercard). Payment is taken based on the fixed, upfront price agreed before work starts, so you are not paying an uncertain hourly total. If you need invoices for a landlord, agent, or strata records, we can provide receipts and invoices suitable for business records once the job is completed.
