Plumbing FAQ's in Gymea
Common questions from Gymea residents about emergency plumbing, pricing, and what to expect when booking a licensed and insured plumbing technician. If your question isn't answered here, call 1800 349 338 and we'll explain what's involved.
How quickly can you reach Gymea for an emergency?
Emergency jobs are dispatched immediately, with the nearest available plumber allocated from local hubs across South Sydney. An ETA is provided when you book and updated as the technician is on the way. Arrival timing depends on current job load and traffic, but urgent calls are prioritised first.
What does your fixed-price guarantee actually mean?
The price quoted onsite is the price you pay, with no hidden fees added at the end. Pricing is by the job, not by the hour. If inspection reveals additional work outside the original scope, that's explained and quoted separately before proceeding, and you decide whether to go ahead.
Is there a call-out fee for Gymea?
Many service areas have no call-out fee, but it's best to confirm when booking as policies vary by location and job type. If a call-out fee applies, it's disclosed upfront before the plumber is dispatched, so there are no surprises.
What does your Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. It does not cover manufacturer defects in parts or appliances, which are covered by the manufacturer's warranty. If a fault occurs due to our work, we return and fix it at no additional labour cost.
Do I need to be home for the plumber to assess the problem?
For most jobs, yes. Access to the affected area is needed to diagnose the fault, confirm scope, and provide an accurate fixed-price quote. If you can't be home, we can coordinate with a property manager, tenant, or keyholder, provided clear entry instructions and permissions are arranged beforehand.
What should I do if I smell gas in my Gymea home?
If you smell gas, do not operate electrical switches or create sparks. Ventilate the area by opening windows and doors. If safe to do so, turn off the gas supply at the meter. Evacuate if the smell is strong, and call us immediately for emergency dispatch. Gas leaks are treated as urgent safety risks.
Can you fix blocked drains caused by tree roots?
Yes. Tree root blockages are common in Gymea's older clay and terracotta pipes. We use CCTV cameras to locate the intrusion, then clear it with high-pressure water jetting. If the pipe is structurally damaged, we explain the options: excavation and replacement, or trenchless relining where access and pipe condition allow.
How do I know if my hot water service needs repair or replacement?
We assess the fault type, the unit's age, and the cost of repair versus replacement. If the system is near the end of its expected lifespan and repair costs approach replacement cost, we explain both options and let you decide. Manufacturer warranty status and energy efficiency improvements are also factored into the recommendation.
What does "immediate dispatch" actually mean in practice?
Immediate dispatch means urgent jobs are sent out first, and the nearest available technician is allocated from local dispatch points. It does not guarantee a specific arrival time, as that depends on current workload, traffic, and the technician's location when the call comes in. An ETA is provided when booking and updated as they travel.
Are your plumbers police-checked and insured?
Yes. All attending technicians are licensed NSW plumbers who have completed police and background checks. We carry current Public Liability and Workers Compensation insurance. Technicians arrive in uniform, carry photo ID, and can confirm their identity before entering your property.