Emergency Plumbing FAQs for Greenfield Park
Plumbing emergencies are stressful, and you probably have questions about how the process works, what to expect, and how quickly we can get there. We've answered the most common questions Greenfield Park residents ask when they contact us for urgent plumbing help.
How quickly can you reach Greenfield Park for an emergency?
Urgent jobs are dispatched immediately from local hubs across West Sydney. Arrival timing depends on current bookings and traffic conditions, but we provide an ETA when you book and update you if timing changes. For genuine emergencies like broken pipes or gas leaks, we prioritise dispatch to get a licensed plumbing professional onsite as quickly as possible.
What counts as a plumbing crisis?
A plumbing emergency is any situation that poses an immediate safety risk or will cause significant property damage if not resolved quickly. This includes burst pipes, gas leaks, major water leaks, sewer backups into the home, and complete loss of hot water in cold weather. If you're unsure whether your situation is urgent, call us and we'll confirm the priority and dispatch timing.
Do you charge more for after-hours or weekend callouts?
Our pricing is transparent and provided as a flat-rate quote after assessing the scope onsite. The quote is by the job, not by the hour, and it doesn't change once confirmed. Confirm the call-out fee status when booking. There are no surprise charges, and you can decide once the scope is confirmed and the fixed price is provided.
How do I turn off the water in an emergency?
The main water shutoff is usually located at the front of the property near the boundary, often in a small pit or box marked "water meter." Turn the valve clockwise to close it and stop water flow to the property. If you can't locate it or the valve won't turn, call us immediately and we'll guide you through it while the plumber is on the way.
What should I do if I smell gas?
If you smell gas, turn off the gas supply at the meter if it's safe to do so, ventilate the area by opening windows and doors, and leave the property. Do not use electrical switches or open flames. Contact us immediately from a safe location and we'll dispatch a licensed gas fitter to locate and repair the leak.
Will the plumber have the parts needed to fix my emergency?
Our vans are fully stocked with common parts and tools for most emergency repairs. If a specialised part is needed, we'll source it as quickly as possible and complete the repair with minimal delay. We explain the situation and timing before starting work, so you know what to expect.
Are your emergency plumbers licensed and insured?
All attending technicians are correctly licensed plumbers in NSW. Fixed Today Plumbing holds Licence 305428C for plumbing, drainage, and gas fitting. We're fully insured with Public Liability and Workers Compensation, which protects you if accidental property damage occurs during work or if a workplace injury happens onsite.
Do you provide a warranty on emergency repairs?
All work is backed by our Lifetime Labour Warranty on workmanship. This covers the quality of the repair itself, not wear and tear or damage from other causes. Manufacturer warranties apply to any parts or hardware we install. We explain the warranty coverage in plain English before you decide to proceed.
Can you help with plumbing emergencies in strata properties?
We work with strata managers, building managers, and individual lot owners to coordinate access and complete emergency repairs in strata properties. We can follow site induction requirements and provide clear documentation suitable for strata records. We also help clarify whether the issue is a lot owner or common property responsibility.
What happens if the emergency repair uncovers a bigger problem?
If the initial assessment reveals additional issues, we explain what we've found, outline the options, and provide a revised fixed-price quote before proceeding with any additional work. You decide whether to proceed once the full scope is verified. We don't start extra work without your approval.