Emergency Plumber Greenacre

Fixed Today Plumbing handles emergency plumbing across Greenacre's residential and commercial properties, covering situations where delay risks property damage, safety hazards, or loss of essential services. This includes active water leaks, complete drainage blockages, gas odours, and total water heater failures. If the system has failed completely or there's an immediate safety concern, it's treated as urgent and dispatched accordingly.

Emergency assessment starts with locating the fault and confirming what's affected. For burst pipes, we isolate the water supply to stop further damage, identify the break location using leak detection equipment where needed, and provide a fixed-price quote for the repair once scope is defined. The same process applies to blocked drains: we use high-definition CCTV cameras to locate the restriction, explain what's causing it, then quote for clearing or structural repair depending on findings.

Gas leaks are handled under strict safety protocols. If you smell gas (a distinctive rotten-egg odour from the added mercaptan), turn off appliances if safe to do so, ventilate the area, and call us immediately. Our licensed gas fitters use combustible gas detectors to trace the leak source, perform repairs to AS/NZS 5601.1 standards, and conduct a pressure loss test to verify the system is gas-tight before recommissioning. A compliance certificate is issued where required.

Hot water system emergencies depend on the failure type. A complete loss of hot water in winter justifies urgent dispatch. Fluctuating temperatures or rusty water often indicate a failing anode rod or sediment buildup, which we assess onsite and quote for replacement if needed. We work with electric storage, continuous flow gas, and heat pump systems, and stock common parts for major brands like Rheem, Dux, and Rinnai to minimise downtime.

What sets emergency work apart is the dispatch priority and the need to make the situation safe first, then confirm scope. We provide an ETA when you book and update you if traffic or a previous job affects timing. All emergency work is priced upfront once we've assessed the fault; the quote is fixed by the job, not by the hour, so you can decide whether to proceed once you know the cost.

When you contact us for an emergency, the starting point is confirming the urgency and providing an ETA based on current dispatch availability. Urgent jobs (active leaks, gas smells, complete system failures) are prioritised and the nearest licensed and fully insured plumber is allocated. If you're unsure whether your situation qualifies as urgent, describe what's happening and we'll advise whether immediate dispatch is needed or if it can be scheduled as a same-day standard job.

On arrival, the technician identifies themselves, confirms access permissions, and assesses the fault. For active leaks or gas situations, the priority is making it safe: isolating water, ventilating gas, and stopping further damage. Once the immediate risk is controlled, we explain what's caused the fault and what's required to fix it properly.

The flat-rate quote is provided before work starts, based on the confirmed scope. This includes labour, parts, and any compliance testing or documentation required. If findings during assessment reveal a larger issue (such as structural pipe damage behind a blockage), we explain the options and provide a revised quote; you decide whether to proceed with the additional work or address it separately.

During the repair, we use drop sheets or protective covers to protect floors and work areas, and we isolate the job site where practical to reduce mess. All attending technicians are licensed, uniformed, and have completed police and background checks. If you have security-sensitive or access requirements, let us know when booking and we'll follow your instructions.

After completing the work, we verify the outcome: testing water flow and pressure for pipe repairs, checking for gas leaks with detectors after gas work, and confirming drainage flow after clearing blockages. We clean up the immediate work area, remove debris, and provide a receipt with job documentation suitable for landlords, agents, or strata records. All workmanship is backed by our Lifetime Labour Warranty, and manufacturer warranties apply to parts and appliances installed.

Emergency plumbing is priced using the same fixed-price model as our standard work: we assess the fault onsite, explain what's required, and provide a fixed quote before starting. The price quoted is the price paid, with no hidden fees or hourly rate surprises. You decide whether to proceed once scope and cost are confirmed.

For many service areas across Sydney, including parts of Greenacre, there is no call-out fee. However, call-out fee status varies by location and time of booking. When you call to book an emergency job, confirm the call-out fee status for your specific address. If a call-out fee applies, it's explained upfront before dispatch, and it typically covers the cost of getting a properly licensed plumbing specialist to your property to assess the fault. The call-out fee is separate from the repair quote; once onsite, we provide a fixed-price quote for the work itself.

What changes the price of emergency work? Several factors affect the final cost:

• Scope of the fault: A single leaking tap costs less than a burst pipe requiring multiple sections of replacement pipework.
• Access difficulty: Faults in accessible locations (under a kitchen sink, external garden tap) are quicker to repair than hidden leaks behind tiled walls or under concrete slabs, which require additional time to access.
• Parts and materials: Standard tap washers and cartridges are inexpensive. Full fixture replacements, hot water tanks, or sections of copper pipe add material cost to the job.
• Time on site: While pricing is by the job, not by the hour, the complexity of the repair affects labour cost. A straightforward blockage cleared with a water jetter in one hour costs less than a multi-stage repair requiring excavation, replacement, and backfill over several hours.
• After-hours and weekend timing: Emergency callouts outside standard business hours may attract different pricing due to dispatch logistics and technician availability. This is explained when you book.

We do not exploit emergency situations with inflated pricing. Our pricing is competitive and transparent, and we explain what's included in the quote before you commit. If findings during the job reveal additional work (such as structural damage behind a blockage), we stop, explain the new scope, and provide a revised quote. You're never committed to additional work without knowing the cost first.

Payment is accepted by all major credit cards (Visa, Mastercard), and receipts are provided immediately for insurance, landlord, or strata records. Customers mentioning "web55" receive $55 off, limited to one per person on paying jobs.

We've been operating across South Western Sydney for over 15 years, giving us direct experience with the plumbing systems, property types, and common faults seen in Greenacre and surrounding suburbs. That experience means faster diagnosis, fewer surprises during assessment, and realistic advice about whether a repair will hold long-term or if replacement is the smarter option.

Our dispatch model is built around rapid response for genuine emergencies. With our West Sydney hub and localised dispatch points, urgent jobs are allocated to the nearest available properly licensed plumber based on current location and booking schedule. We provide ETA updates where possible, and if traffic or a previous job delays arrival, we communicate that upfront rather than leaving you waiting without information.

Every attending technician is licensed in NSW for plumbing, drainage, and gas fitting (305428C), and we carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work; Workers Compensation covers workplace injuries on the job. Our technicians are uniformed, have completed police and background checks, and follow entry instructions carefully in security-sensitive or high-finish homes.

We use professional-grade equipment for faster, more accurate diagnosis: high-definition drain inspection cameras to locate blockages without guessing, electronic ultrasonic leak detectors to trace hidden pipe leaks, high-pressure water jetters (hydro-jetting) to clear stubborn obstructions, and combustible gas detectors for safe, precise leak tracing. Our mobile workshops are fully stocked with common parts for major brands, reducing the chance of needing to source parts mid-job and delaying completion.

Our fixed-price quoting model removes the stress of watching the clock during emergency work. Once we've assessed the fault and confirmed scope, the quote is provided before starting work. The price is by the job, not by the hour, so you know the cost upfront and can decide whether to proceed without pressure. If scope changes during the job (for example, additional damage is found once access is gained), we stop, explain the new findings, and provide a revised quote before continuing. You're never committed to additional work without knowing the cost first.

We stand by the work we complete, backed by our Lifetime Labour Warranty on workmanship. Manufacturer warranties apply to parts and appliances installed. If something goes wrong with our work, we return and fix it at no additional cost. That accountability is built into how we operate, not just a marketing claim.

Our near-perfect 5-star rating is based on over 800 verified customer reviews, reflecting consistent outcomes across residential, commercial, and strata jobs. We measure success by whether the fault is fixed, the process was clear, and the customer felt informed and respected throughout. If that sounds like the service standard you expect during a stressful emergency, contact us and we'll get a properly licensed plumber dispatched.