Emergency Plumbing FAQ's in Five Dock
Emergency plumbing situations are stressful, and you need clear answers quickly. These FAQs address common questions about urgent callouts, pricing, response times, and what to expect when you book Fixed Today Plumbing in Five Dock.
How fast can Fixed Today reach Five Dock in an emergency?
Fixed Today dispatches emergency plumbers from our West Sydney hub and localised dispatch points across Sydney. Arrival timing depends on current workload and traffic conditions, but urgent jobs are prioritised and the nearest available technician is allocated. An ETA is provided when you book, and we communicate updates if delays occur due to peak-hour congestion or other callouts.
What is the call-out fee for emergency plumbing in Five Dock?
Call-out fee arrangements vary by suburb and urgency. Confirm the call-out fee status for Five Dock when you book. Once onsite, the plumber assesses the issue and provides a fixed-fee quote before we begin. The quote includes labour, parts, and testing, with no hidden fees added after completion.
What counts as a plumbing emergency that needs immediate dispatch?
Emergencies involve active risk to safety, property, or essential services: burst pipes flooding rooms, gas odours indicating a leak, sewage backing up into living areas, or water leaks near electrical systems. If you're unsure whether your situation is urgent, describe the symptoms when you call and we'll confirm whether immediate dispatch is needed or if the issue can be scheduled during standard hours.
Are Fixed Today plumbers licensed and insured?
All attending technicians are licensed and adequately insured plumbers in NSW. Fixed Today holds Licence 305428C and carries current Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation relates to workplace injuries on the job. We provide documentation suitable for insurance claims where needed.
Do you provide upfront pricing or charge by the hour?
Pricing is fixed by the job, not by the hour. Once the plumber assesses the issue onsite and confirms scope, you'll receive a fixed price quote before work starts. The quote is valid for one month and includes labour, parts, and testing. If the situation escalates during assessment, we explain the options and provide a revised quote before proceeding with additional work.
Can you handle emergency plumbing in strata or rental properties?
We work in strata and rental properties regularly. For strata jobs, we can coordinate with body corporate or property managers, follow site induction procedures, and provide documentation for maintenance logs. For rentals, we provide receipts and job documentation suitable for agents and landlords. Confirm access arrangements and any specific entry instructions when you book.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, isolate the water supply at the meter to stop flooding from ruptured pipes or active leaks. For gas odours, evacuate, ventilate if safe, and do not operate electrical switches or light flames. For sewage backups, avoid using plumbing fixtures until the blockage is cleared. Do not attempt to diagnose or repair the fault yourself, wait for the licensed plumbing technician to assess and outline the next step.
Do you service Five Dock on weekends and public holidays?
Fixed Today operates 24/7, 365 days a year. You can book emergency plumbing on weekends, public holidays, and overnight. Immediate dispatch applies to urgent jobs regardless of the time or day. Confirm availability and ETA when you call.
What happens if the problem is worse than initially thought?
If assessment reveals additional issues, such as a drain blockage inspection showing structural pipe damage, we explain the options and provide a separate fixed-fee quote for that work. You decide whether to proceed with the additional scope or address the immediate emergency only. The initial quote remains valid for the work originally scoped.
Can you provide documentation for insurance claims?
We provide receipts, job documentation, and photos of the affected area suitable for insurance claims. We don't repair structural damage or repaint, but we'll explain what the insurer will likely require and coordinate timing if follow-up trades are needed.