Emergency Plumbing FAQ's in Eschol Park
These questions reflect what Eschol Park residents ask most often when dealing with urgent plumbing issues. If your question isn't answered below, our phone line is open 24/7 and we can confirm what happens next when you call.
How quickly can you respond to emergencies in Eschol Park?
Urgent jobs are sent out first and the nearest available technician is allocated from our West Sydney hub. We provide an ETA when you book, typically within the hour for genuine emergencies like broken pipes or gas leaks. Timing depends on current bookings and traffic conditions, and we update you if delays occur.
What should I do if I smell gas in my Eschol Park home?
Turn off the gas meter if it's safe to do so, ventilate the area by opening windows and doors, don't operate electrical switches or create sparks, and call us immediately. A licensed gas fitter will locate the leak, isolate the affected section, repair the fault, and conduct a pressure loss test to confirm the system is gas-tight before recommissioning.
Do you provide transparent pricing for emergency plumbing in Eschol Park?
Yes. We assess the situation onsite, confirm the scope and cause, and provide a fixed-price quote before starting any repair. The price is by the job, not by the hour, so you know the cost once scope is confirmed. There are no hidden fees, and you can decide whether to proceed after hearing the quote.
What's included in your emergency plumbing service?
Emergency plumbing covers diagnosis using specialised tools, a fixed-price quote before work starts, the installation or repair completed to meet Australian Standards, checking and testing of the outcome, and site cleanup. All work is backed by our Lifetime Labour Warranty on workmanship, plus standard manufacturer warranties on parts.
Can you fix broken pipes that are hidden behind walls?
Yes. We use electronic ultrasonic leak detection to locate burst pipes behind walls, under slabs, or in ceiling spaces without unnecessary demolition. Once located, we access the damaged section, cut out the failed pipe, install a new section, test pressure and flow, and restore supply. Any access holes are kept as small as practical.
Do you service strata properties in Eschol Park?
Yes. We handle common property plumbing, clarify responsibility boundaries between lot and common property, coordinate with property managers or strata committees, and provide job documentation suitable for maintenance logs and compliance records. We can work within strata site requirements including sign-in procedures and restricted access time slots.
What causes blocked drains in Eschol Park properties?
Blocked drains in Eschol Park often trace back to tree root intrusion in older clay or terracotta sewer lines, or Fat, Oil, and Grease buildup in kitchen waste pipes. We use CCTV inspection equipment to identify the blockage type and location, then clear it using high-pressure water jetting. If the camera reveals structural damage, we explain repair options.
How do I stop a burst pipe while waiting for a plumber?
Turn off the water at the mains if you can safely access it (usually near the front boundary or water meter). This stops flow and reduces damage until we arrive. If you can't locate the mains, turn off the tap or valve closest to the burst section. Don't attempt to repair the pipe yourself.
Are your plumbers licensed and insured?
Yes. All attending technicians are licensed NSW plumbers (licence 305428C). We carry comprehensive Public Liability insurance (which protects you if accidental property damage occurs during work) and Workers Compensation insurance (which protects you related to workplace injuries on the job). Certificates are available on request.
What's the difference between an emergency and a standard callout?
Emergencies involve active leaks causing property damage, broken pipes, gas leaks, sewer overflows, complete loss of water supply, or hot water failures in cold weather. Standard callouts cover non-urgent repairs like dripping taps, slow drains, or routine maintenance. If you're unsure, a quick call can confirm whether immediate dispatch is required.