Plumbing FAQs for Double Bay
These answers address common questions from Double Bay residents and property managers. If your question isn't covered here, call 1800 349 338 to discuss your specific situation with a properly licensed, insured plumber.
Do you charge a call-out fee for Double Bay?
Call-out fee policies vary by service area and job type. When you book, confirm whether a call-out fee applies to your suburb and whether it's waived if you proceed with the quoted work. Our pricing is fixed by the job once scope is finalised onsite, so you'll know the total cost before we start.
How quickly can you reach Double Bay for an emergency?
We dispatch from our Eastern Sydney base, and arrival timing depends on current job schedules and traffic. Immediate dispatch means urgent jobs are sent out first and the nearest available plumber is allocated. We provide an ETA when you book, and you'll receive updates if conditions change the timing.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on installations and repairs we complete. It does not cover manufacturer defects in parts or damage caused by factors outside our control. If a fault develops in our work, we'll return to assess and rectify it at no additional labour cost, backed by the warranty.
Can you work in strata buildings and heritage properties?
Yes. We coordinate with strata managers for access and common property approvals, and we've worked in Double Bay's heritage terraces and period apartments. We protect finishes during work, follow building entry instructions, and provide documentation suitable for strata records or heritage compliance where required.
Do you provide upfront quotes or charge by the hour?
We provide fixed-price quotes after assessing the job onsite. Pricing is by the job, not by the hour, so the cost doesn't increase if the work takes longer than expected. You can decide whether to proceed once the scope and price are confirmed, before any chargeable work begins.
What should I do if I smell gas in my Double Bay property?
Open windows to ventilate, avoid operating electrical switches or ignition sources, and evacuate if the smell is strong. Call a licensed gas fitter immediately, we're available 24/7 for gas emergencies. Do not attempt to locate the leak yourself; gas work must be performed by licensed professionals due to safety and legal requirements.
How do you handle blocked drains in older Double Bay buildings?
We use CCTV drain cameras to locate the blockage and identify the cause; typically tree roots in terracotta pipes or grease buildup in kitchen lines. Clearing methods depend on the obstruction type: high-pressure water jetting for soft blockages, mechanical cutting for roots, or pipe relining if structural damage is found. You'll receive a fixed quote once we've confirmed what's required.
Can you replace a water heater on the same day?
If the replacement unit is in stock and installation is straightforward, same-day completion is often possible. Factors that affect timing include unit availability, access constraints, strata approvals for common property work, and whether additional pipework or compliance upgrades are required. We confirm the timeline after assessing your property and checking stock.
What happens if the fault is worse than expected once you start?
If inspection reveals additional work beyond the original scope, we stop, explain what we've found, and provide a revised quote before proceeding. You're not obligated to approve the additional work, and we'll make the system safe and functional to the extent possible within the original scope if you choose not to proceed with further repairs.
Do your plumbers carry ID and can I verify their credentials?
Yes. All our plumbers arrive in uniform and carry identification. We can confirm technician identity and licensing details before entry if requested. Our team is police-checked and background-checked, and we follow entry instructions carefully in security-sensitive properties.