Emergency Plumbing FAQ's in Cremorne Point
Emergency plumbing faults are stressful, and you need clear answers quickly. These frequently asked questions address the practical concerns Cremorne Point residents raise when facing urgent plumbing issues, covering response times, pricing, safety steps, and what to expect during the repair process.
How quickly can a plumber reach Cremorne Point for an emergency?
Urgent jobs are dispatched immediately from our local North Shore hubs, with the nearest available fully licensed plumbing technician allocated to your job. An ETA is provided when you book, and arrival timing depends on current workload and traffic conditions across the Spit Bridge and Military Road corridors. For active water leaks or gas faults, rapid response minimises property damage and safety risk.
What should I do immediately if a pipe bursts before the plumber arrives?
Isolate the water supply at the meter or the nearest isolation valve to stop flooding, then move belongings away from the affected area to prevent water damage. Do not attempt to repair the burst yourself. Call us immediately for emergency dispatch, and we'll guide you through safe isolation steps if needed while the plumber is on the way.
How much does emergency plumbing cost in Cremorne Point?
We provide a fixed-price quote once the fault is assessed onsite, so you know the cost before work starts. Pricing depends on the fault type, access requirements, parts needed, and time on site. There are no hidden fees, and the quote is valid for one month. Confirm the call-out fee status for your suburb when booking, as policies vary by location.
Do you charge extra for after-hours or weekend emergency callouts?
Our 24/7 emergency service is available every day of the year, including weekends and public holidays. Pricing reflects the urgency and timing of the job, and we provide a fixed-price quote before work starts once scope is confirmed onsite onsite. You'll know the cost before committing, with no surprise charges at the end of the job.
What causes burst pipes in older Cremorne Point properties?
Burst pipes in older properties typically result from internal corrosion in galvanised steel or copper pipes, ground movement affecting buried lines, or sudden pressure surges (water hammer). Aging terracotta drainage pipes can also crack due to root intrusion or soil settlement. If you notice damp patches, water stains, or unexplained water meter activity, call us for leak detection before a full burst occurs.
Can you clear blocked drains in strata buildings?
Yes, we handle blocked drains in strata properties, including shared drainage lines affecting multiple units. We coordinate with body corporate for access to common property and provide detailed documentation for strata records. CCTV camera inspection identifies whether the blockage is in your lot or common property, and we clarify responsibility boundaries before quoting the work.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on all plumbing repairs and installations we complete. This means if a fault develops due to our work, we'll return and fix it at no charge. The warranty does not cover general wear on components, manufacturer defects in parts (which are covered by separate manufacturer warranties), or damage caused by misuse or third-party alterations.
Do you provide fixed pricing or charge by the hour?
We provide fixed-price quotes based on confirmed scope, not hourly rates. Once we assess the fault onsite and explain what's involved, you receive a fixed price for the complete job. The price quoted is the price paid, with no hidden fees or time-based charges. This allows you to decide whether to proceed without uncertainty about final cost.
What should I do if I smell gas in my Cremorne Point home?
If you smell gas, isolate the gas supply at the meter if it's safe to do so, ventilate the area by opening windows and doors, avoid ignition sources (don't use switches or appliances), and call us immediately for emergency dispatch. Do not attempt to locate or repair the leak yourself. Gas leaks require immediate professional assessment to ensure safety and compliance with Australian Standards.
Can you repair hot water systems in apartment buildings?
Yes, we repair and replace hot water systems in apartments, including units in strata buildings. For common property systems (shared hot water in plant rooms), we coordinate with body corporate and provide documentation for strata records. For individual apartment systems, we assess the existing unit, explain repair versus replacement options, and provide a fixed price quote before proceeding, with all work completed to Australian Standards.