Emergency Plumbing FAQ's in Coogee
Emergencies create stress and time pressure. These answers cover the questions Coogee residents ask most often when deciding whether to call a plumber, what to expect, and how pricing works.
What qualifies as a plumbing emergency in Coogee?
A plumbing emergency is any fault that poses an immediate safety risk or causes active property damage. That includes burst pipes flooding rooms, gas leaks creating ignition hazards, sewer overflows contaminating living areas, and hot water failures in winter when vulnerable occupants are at risk. If the situation is worsening and cannot wait until morning, it's an emergency. Call 1800 349 338 and we'll confirm urgency and provide an ETA.
How quickly can Fixed Today reach Coogee for an emergency?
Emergency calls are prioritised and dispatched immediately to the nearest available technician from our local Sydney hubs. Arrival timing depends on current job completion and traffic conditions, but an ETA is provided when you book. Coogee is accessible via Anzac Parade and surrounding arterials, so response times are typically within standard Eastern Suburbs windows. We update you if timing changes.
Do you charge extra for after-hours or weekend callouts?
After-hours and weekend emergency work may incur different pricing than standard business hours, reflecting technician availability and urgency. We confirm all costs upfront before starting work, so you know exactly what you'll pay. There are no hidden fees or hourly rate surprises. Call-out fee status is confirmed when you book.
Can you provide a quote over the phone for emergency plumbing?
Accurate quoting requires on-site inspection to confirm the fault, access conditions, and materials needed. We provide a fixed-price quote after diagnosing the issue and explaining the scope. That quote is valid and includes labour, parts, testing, and cleanup. You decide whether to proceed once you understand what's involved and what it costs.
What should I do while waiting for the plumber to arrive?
If you have an active water leak, locate the meter or isolation valve and turn off the supply to stop further flooding. For gas leaks, open windows, avoid operating electrical switches, evacuate, and call from outside the property. Do not attempt repairs yourself. We'll provide brief safety-first guidance by phone if needed to reduce harm while the plumber is on the way.
Are your emergency plumbers licensed and insured?
All attending plumbers hold NSW licences for Plumbing, Drainage, and Gas Fitting (Licence 305428C). We carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work; Workers Compensation covers workplace injuries. Technicians arrive in uniform with identification and complete police and background checks before employment.
What if the emergency happens in a strata building?
Strata properties require clear communication and documentation. We coordinate with property managers or strata committees for access, follow site sign-in procedures where required, and provide job documentation suitable for maintenance logs and compliance records. We also confirm responsibility boundaries, whether the fault is in your lot or common property - before quoting, so you know who pays.
Do you clean up after emergency repairs?
Yes. We use drop sheets or protective covers to protect floors and surfaces during work, and we clean up the work area before leaving. Debris generated by the repair is removed, and we take reasonable care around finished surfaces such as tiles, stone benchtops, and timber floors. If the repair involved cutting access holes, we explain what's required to restore finishes and whether that's included in the quote.
What does your warranty cover for emergency plumbing work?
Our Lifetime Labour Warranty covers workmanship on all repairs. If a join we made leaks, a valve we installed fails, or a section we cleared blocks again due to how we performed the work, we return and fix it at no additional charge. Manufacturer warranties cover parts and appliances. The warranty does not cover damage from misuse, neglect, or faults unrelated to our work.
Can I get a receipt for insurance or rental property records?
Yes. We provide receipts and invoices suitable for landlords, agents, and business records. Documentation includes a description of the work completed, parts used, and compliance notes where relevant. If you need specific wording for an insurance claim or strata report, let us know when booking and we'll accommodate that.
