Emergency Plumbing FAQ's in Colebee
If your question isn't answered below, call 1800 349 338 to speak with a licensed plumbing specialist (NSW) who can confirm what is involved, whether urgent dispatch is needed, and what the likely cost range is once scope is established onsite.
What counts as an emergency plumbing situation in Colebee?
An emergency is any situation where there's an active safety risk or property damage in progress, burst pipes flooding a room, gas leakages with a detectable odour, sewage backflowing into the home, or complete loss of water supply. If you're unsure, a quick call to 1800 349 338 can confirm whether immediate dispatch is needed or if a same-day standard booking is more appropriate.
How quickly can Fixed Today respond to an emergency in Colebee?
Emergency dispatch means urgent jobs are sent out first, with the nearest available plumber allocated from West Sydney hubs. An ETA is provided when booking, and arrival timing depends on current job load and traffic conditions on Richmond Road or Schofields Road. We provide ETA updates where possible so you know when to expect the plumber.
What does emergency plumbing cost in Colebee?
Emergency plumbing costs depend on the scope of work required (isolation and temporary fix vs full repair), time of day (business hours vs after-hours), and access complexity. We provide a fixed-price quote after onsite assessment and before work starts, so you can decide whether to proceed once scope and price are confirmed. There are no hidden fees.
Do you charge a call-out fee for emergency plumbing in Colebee?
Call-out fee status depends on the suburb and job type. When booking, confirm the call-out fee status with our team. If a call-out fee applies, it's disclosed upfront and typically credited toward the total job cost if you proceed with the quoted work.
What should I do if I smell gas in my Colebee home?
If you smell gas (the distinctive "rotten egg" odour), turn off the gas meter if it's safe to reach, open windows and doors, don't operate electrical switches or ignition sources, evacuate the property, and call us from outside on 1800 349 338. We'll dispatch a licensed gas fitter immediately to locate the leak, isolate the affected section, and make it safe.
Can you fix a burst pipe without tearing up walls or floors?
We use electronic ultrasonic leak detection to locate hidden leaks behind walls, under slabs, or in ceiling spaces without invasive demolition. Once the leak is located, we access the pipe through the least disruptive route, repair or replace the affected section, and reinstate the access point. If structural reinstatement (plastering, tiling, painting) is required, we can recommend a licensed builder or provide a quote for that additional work.
What's involved in clearing a blocked drain in Colebee?
We use high-definition CCTV drain cameras to locate the blockage and confirm what's causing it, then clear it using high-pressure water jetting (hydro-jetting) to scour the pipe walls and restore full flow. If inspection reveals structural damage or root intrusion requiring pipe relining, we explain the options and provide a fixed-price quote for that additional work before proceeding.
Are your plumbers insured and licensed?
All attending plumbers are licensed in NSW (Licence 305428C) and comprehensively insured with Public Liability (protection if accidental property damage occurs during work) and Workers Compensation (protection related to workplace injuries on the job). Police and background checks are completed for all technicians, and we can provide proof of insurance and licensing on request.
What areas around Colebee do you service?
We service Colebee and the wider Western Sydney region, including Clyde, Rydalmere, North Parramatta, Glenwood, Riverstone, Colyton, Hebersham, The Ponds, and Doonside. Our dispatch model covers up to a 60km radius from West Sydney hubs for emergency jobs, with same-day service available for standard plumbing work across all these areas.
Do you provide warranties on emergency plumbing work?
All work is backed by our Lifetime Labour Warranty on workmanship, which covers defects in the work we perform. Manufacturer warranties apply to any parts or appliances installed. We explain what the warranty covers (workmanship vs parts) and what triggers it before you commit, so you understand what protection you have if a follow-up issue arises.