Plumbing FAQs for Colebee
Plumbing issues can be stressful, particularly when you're unsure what's involved or what it might cost. Below are answers to common questions from Colebee residents. If your question isn't covered here, call us on 1800 349 338 for a straightforward explanation and booking.
Do you charge a call-out fee for Colebee?
For many service areas, there's no call-out fee. When booking for Colebee, confirm the call-out fee status with our team so you know the full cost structure upfront. If a call-out fee applies, it's explained before the booking is confirmed.
How quickly can you reach Colebee for an emergency?
We dispatch from our West Sydney hub, reaching most of the Blacktown City area within typical response windows. Urgent jobs are sent out first, and the nearest available technician is allocated. When you book, we provide an ETA based on current bookings and traffic conditions.
What does your fixed-price quote include?
The fixed-price quote includes labour, parts, testing, and cleanup for the confirmed scope of work. The price is by the job, not by the hour, so you know the full cost before work starts. If inspection reveals additional work, we explain the options and provide a separate quote before proceeding.
What's covered by your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If a fault occurs due to our workmanship, we return and fix it at no additional cost. Manufacturer warranties apply separately to hardware and appliances. The warranty does not cover damage from misuse, third-party work, or normal wear over time.
Can you fix a drain blockage without digging up the yard?
For most blockages, we use CCTV inspection and high-pressure water jetting to clear the line without excavation. If the camera shows structural damage such as a collapsed section, we explain the repair options including trenchless pipe relining where applicable. Excavation is only recommended when relining is not suitable or access requires it.
What should I do if I smell gas in my Colebee home?
Turn off the gas at the meter if safe to do so, ventilate the area by opening doors and windows, do not operate electrical switches or create sparks, and call us immediately on 1800 349 338. We'll dispatch a licensed gas fitter to locate the leak, isolate the affected section, and make the system safe.
How do I know if my hot water unit needs replacing or just repairing?
Assessment involves checking the age and condition of the unit, testing temperature and pressure, and inspecting for leaks or corrosion. If the tank is corroded, the heat exchanger has failed, or the unit is over 10-12 years old with recurring faults, replacement is often more cost-effective than ongoing repairs. We explain the options and provide fixed quotes for both repair and replacement so you can decide.
Do you service strata properties in Colebee?
Yes. We work with property managers, strata committees, and owners' corporations to manage common property plumbing. We coordinate access, schedule work around building available access windows, and provide clear documentation suitable for maintenance logs and compliance records. For urgent issues affecting multiple units, we respond immediately.
What causes recurring drain blockages in Colebee properties?
Recurring blockages are often caused by tree root intrusion in older terracotta or clay pipes, inadequate fall (slope) in the drainage line, or structural damage such as offset joints or collapsed sections. camera inspection identifies the cause, and we explain whether clearing alone is sufficient or whether pipe relining or replacement is needed to prevent future blockages.
Can I get same-day service in Colebee for non-emergency work?
Same-day service is available for standard enquiries across the Sydney metro area, subject to current bookings and technician availability. When you call, we confirm the earliest available time slot and provide an ETA. For non-urgent work, we can schedule a convenient time that suits your availability.