Frequently Asked Questions
Common questions about our plumbing services in Alexander Heights
Do you provide 24/7 emergency plumbing services in Alexander Heights?
Yes. We provide 24/7 Emergency support for Alexander Heights NSW, with immediate dispatch for emergencies. This is intended for urgent faults that can cause damage or safety risks, such as burst pipes, sewer overflows, and suspected gas leaks. If the job turns out to be non-urgent, it can usually be booked as same-day service instead.
How quickly can you get to Alexander Heights for an emergency?
For Alexander Heights emergencies, we arrange immediate dispatch, and urgent jobs are sent out first. Arrival time depends on current workload, traffic, and access to the property, especially after-hours. If you describe what is happening when you call, we can confirm whether it is urgent and what to do while you wait.
Do you service areas outside Alexander Heights as well?
Yes. We service all Sydney metropolitan regions, not only Alexander Heights. That includes residential, commercial, and strata properties, and we have capacity to service up to a 60km radius from base hubs for emergency calls. If you are unsure whether your address is covered, the quickest option is to ask when booking.
Do you charge a call-out fee for Alexander Heights?
No call-out fee for many service areas (check specific suburb pages). Alexander Heights call-out conditions can depend on the type of job and time of day, so it is best to confirm when you contact us. Regardless, pricing is fixed and upfront, and you receive a quote before work starts.
What should I do first if a pipe bursts at my Alexander Heights property?
Turn off the main water at the meter if it is safe, and then open a tap to relieve pressure. Keep water away from electrical points and do not use wet appliances if water is pooling. This advice covers the immediate make-safe steps only, a plumber still needs to locate the failed section and repair it properly.
Can you clear blocked drains and locate the cause?
Yes. We clear blocked drains and can use CCTV drain cameras and high-pressure jetters to locate and remove obstructions. This covers standard household drainage and sewer blockages in accessible lines. If inspection reveals a collapsed pipe or a section that cannot be accessed without excavation, we quote that work separately after confirming the scope.
Do you offer no-dig pipe relining in Alexander Heights?
Yes. We provide no-dig pipe relining for suitable sewer and stormwater pipes where the existing pipe can be restored without full replacement. Relining is not appropriate for every situation, for example, where the pipe has fully collapsed or the line cannot be prepared safely. A camera inspection is typically used to confirm suitability.
Are your plumbers licensed and insured for gas work and regulated plumbing?
Yes. We are fully licensed in NSW for Plumbing, Drainage, and Gas Fitting, and the business is fully insured, with current insurance policies maintained (Public Liability and Workers Compensation). For regulated work, compliance documentation is provided where required. If you are reporting a gas smell, treat it as urgent and arrange an emergency visit.