Plumbing FAQ's in Warrawee
These questions reflect what Warrawee residents commonly ask when booking plumbing work. If your question isn't answered here, call us, we explain what's involved before you commit to anything.
What does your insurance actually cover for customers?
Our Public Liability insurance covers accidental property damage that occurs during work: for example, if a tool slips and cracks a tile, or water escapes during a pipe repair and damages a floor. Workers Compensation covers workplace injuries to our team. These protections are maintained and current, and you can request proof of currency if required for strata or commercial sites.
How does the fixed-price quote work?
After the first visit confirms what's involved, the fault, access requirements, and parts needed, you receive a fixed-price quote covering the full job. That's the price you pay; no hidden fees or "unexpected complications" are added later. You decide whether to proceed once scope and cost are clear. The quote remains valid for one month from the date issued.
What's the call-out fee for Warrawee, and when is it charged?
Call-out fee arrangements can vary by suburb. When booking, confirm whether a call-out fee applies to the 2074 area and how it's structured, some jobs include the call-out in the overall quote if you proceed with the work. We explain this clearly when you call, so there's no confusion about what you're paying for.
How quickly can you reach Warrawee for an emergency?
Urgent jobs are sent out first, with the nearest available technician allocated from localised dispatch points across Sydney. We provide ETA updates where possible, though exact timing depends on current bookings and traffic conditions. When you call, we assess urgency and confirm realistic arrival expectations based on what's happening right then.
What happens if the problem is bigger than expected once you start?
If inspection reveals additional issues, say, a drain blockage is actually a cracked pipe, or a leaking tap is caused by corroded pipework, we stop, explain what's been found, outline the options, and provide a revised quote before proceeding. You're not committed to work beyond what was originally scoped and quoted. No surprises.
What does the Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers our workmanship: if a installation or repair fails due to how we performed the work, we'll fix it at no additional labour cost. It does not cover manufacturer defects in parts (those fall under the manufacturer's warranty) or damage from external factors like ground movement or misuse. It's accountability for the quality of our work.
Do you handle strata and rental property coordination?
Yes. For strata properties, we coordinate access through property managers or committees, follow site sign-in requirements, and provide documentation suitable for strata records. For rentals, we can invoice agents directly and provide receipts suitable for landlord claims. If entry time windows or approvals are needed, we work within those constraints.
Can you explain what causes blocked drains in this area?
In established suburbs, tree root intrusion is a common cause, roots enter cracks in aging clay or terracotta pipes and expand over time, trapping debris. Kitchen drains often see fat, oil, and grease solidifying and catching food scraps. CCTV inspection shows exactly what's causing the blockage and whether the pipe itself is damaged, which determines the clearing method and whether preventive measures like relining are recommended.
What should I do if I smell gas?
If you smell gas (a "rotten egg" odour), turn off the gas supply at the meter if it's safe and accessible, ventilate the area by opening windows, avoid ignition sources like switches or flames, and contact a licensed gas fitter immediately. Don't try to locate the leak yourself. We use specialised detection equipment to find leaks safely, then isolate, repair, and pressure-test the system before restoring supply.
Do your technicians have background checks?
Yes. All attending technicians have completed police and background checks. They arrive in uniform, can confirm identity on arrival, and follow respectful entry protocols. If you have specific security or access requirements, restricted entry times, photography restrictions, or accompanied access, let us know when booking, and we'll accommodate those requests.