Plumbing FAQ's in Ultimo
These FAQs address common questions from Ultimo residents and businesses about plumbing services, pricing, and what to expect during a service visit. If your question isn't answered here, call 1800 349 338 for a quick explanation specific to your situation.
How quickly can a plumber reach Ultimo for an emergency?
For genuine emergencies like gas leaks or broken pipes, immediate dispatch is prioritised from the nearest available hub. Response timing depends on current job load and traffic, but you'll receive an ETA when booking and updates if timing changes. Standard jobs in Ultimo typically receive same-day service when booked in the morning.
What does a fixed-price quote include?
The fixed-price quote covers the confirmed scope of work, including labour, materials used, and disposal of debris generated by the job. The price quoted is the price paid, with no hourly rate add-ons or hidden fees. If additional faults are discovered during the work, they're explained and separately quoted before proceeding.
Is there a call-out fee for plumbing services in Ultimo?
Call-out fee policies vary by job type and location. When booking, confirm whether a call-out fee applies and whether it's deducted from the quoted price if you proceed with the work. This avoids surprises and ensures you understand the total cost before the plumber arrives.
What causes blocked drains in Ultimo properties?
Blocked drains in inner Sydney properties typically result from debris buildup in kitchen and bathroom traps (hair, soap, food waste), or tree root intrusion in older underground sewer lines. Properties built before the 1980s often have terracotta or cast iron pipes that are prone to root intrusion as they age.
How long does a typical hot water repair take?
A straightforward hot water repair (replacing a thermostat, heating element, or pressure relief valve) usually takes 1-2 hours once parts are on hand. If the system requires replacement, installation timing depends on the unit type and access, typically 2-4 hours for a like-for-like replacement in an accessible location.
What should I do if I smell gas in my Ultimo property?
If you smell gas, turn off the gas meter at the front of the property (if safe to do so), open windows and doors, evacuate if the smell is strong, and avoid ignition sources (lights, appliances, phones inside the property). Call 1800 349 338 from outside and a duly licensed gas fitter will be dispatched immediately to locate and make safe the leak.
Can plumbing work be scheduled around strata access time slots?
Yes. Many Ultimo strata properties have restricted entry windows, parking constraints, or require coordination with building management. Disclose these requirements when booking so the job is scheduled appropriately and the plumber arrives with any required induction documentation or access approvals.
What's the difference between lot and common property plumbing in strata buildings?
Lot property typically includes fixtures and pipes within the apartment boundary (taps, toilets, internal pipes). Common property includes shared infrastructure (risers in wall cavities, building water supply, external drains). Responsibility is determined by the strata plan, and we identify the boundary during assessment to clarify who covers the repair cost.
What does the Lifetime Labour Warranty cover?
The warranty covers workmanship on the installation or repair itself. If a repaired component fails due to a fault in how the work was performed (not wear, accidental damage, or unrelated faults), it's corrected at no additional charge. Manufacturer warranties cover hardware and appliances separately.
How do I know if a leaking tap needs repair or replacement?
A leaking tap is usually repairable by replacing worn washers, O-rings, or cartridges inside the tap body. If the tap body itself is cracked, corroded, or the internal threads are damaged, replacement is the practical option. The plumber will assess the tap and explain the recommendation once it's disassembled and inspected.