Plumbing FAQ's in Sydenham
Emergency plumbing situations raise practical questions about cost, timing, and what happens next. The FAQs below address the most common concerns we hear from Sydenham residents and businesses. If your question isn't covered here, call us on 1800 349 338 and we'll answer it directly.
How quickly can a plumber reach Sydenham for an emergency?
Emergency jobs in Sydenham are dispatched immediately from our West Sydney hub, with the nearest available licensed, insured plumber allocated to your job. Arrival timing depends on current workload and traffic conditions. We provide an ETA when you book and update you if delays occur, so you're not left waiting without information.
What does the fixed-price quote include?
The fixed-price quote includes all labour, materials, and testing required to complete the agreed scope. Once the scope is defined onsite and the price is provided, that's the final price you pay regardless of how long the job takes. No hourly rate surprises or hidden fees are added afterwards.
Is there a call-out fee for emergency plumbing in Sydenham?
Call-out fee status varies by service area and job type. Many suburbs have no call-out fee, but it's confirmed when you book. If a call-out fee applies, it's stated upfront before the plumber is dispatched, and it typically covers the travel and initial assessment time.
What if the problem is more complex than expected?
If the initial inspection reveals additional work beyond the original brief, we explain what's been found, why it matters, and provide a separate flat-rate quote for the additional scope. You decide whether to proceed with the extra work or stop at the originally agreed repair.
Are your plumbers licensed and comprehensively insured?
All attending technicians hold NSW plumbing licences and undergo police and background checks. Fixed Today Plumbing is fully insured with Public Liability, protecting you if accidental property damage occurs during the work, and Workers Compensation, covering workplace injury situations on the job.
What's the warranty on the plumbing work?
All workmanship is backed by our Lifetime Labour Warranty, meaning if the specific repair we performed fails due to faulty workmanship, we'll return and fix it at no additional labour cost. Standard manufacturer warranties apply to all parts and appliances installed.
Can you work in strata buildings or rental properties?
Yes. We coordinate with strata managers and property agents, work within scheduled access windows, follow site requirements, and provide documentation suitable for maintenance records. For rentals, we can arrange approval and invoicing directly with the agent where needed.
How do I know if a plumbing issue is an emergency?
An emergency is any situation where delay risks property damage, safety, or essential services: burst pipes flooding rooms, gas leakages, sewage backing up, or no hot water in winter with vulnerable occupants. If you're unsure, call us and we'll assess urgency and advise whether immediate dispatch is needed.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is due on completion once you've verified the work is finished to your satisfaction and all testing is complete.
Do you provide after-hours service?
Yes. Fixed Today Plumbing operates 24/7, 365 days a year. Emergency jobs are dispatched at any hour, including nights, weekends, and public holidays. Pricing for after-hours work is confirmed when you book.