Plumbing FAQ's in South Sydney
These answers address the questions we hear most often from South Sydney residents dealing with plumbing issues. If your specific situation isn't covered here, our team is available 24/7 to provide guidance and arrange an assessment.
How quickly can you reach South Sydney properties?
Arrival timing depends on current job load and inner-city traffic conditions. We dispatch from localised hubs across Sydney, and urgent jobs are sent out first with the nearest available technician allocated. An ETA is provided when booking where possible. Parking constraints and access coordination in South Sydney are confirmed upfront to avoid delays once the technician is onsite.
Do you charge a call-out fee for South Sydney?
Call-out fee arrangements vary by job type and urgency. Confirm the call-out fee status when booking so there are no surprises. Once onsite, we provide a fixed-price quote based on confirmed scope before work starts, and the price is by the job rather than by the hour. There are no hidden costs added once the work is done.
What should I do immediately if a pipe bursts?
Isolate your property's main water supply to stop flooding. The shutoff valve is usually near the front boundary or water meter. Then contact us for immediate dispatch. Do not attempt to repair the burst yourself, as water damage escalates quickly and temporary fixes often fail under pressure. Our technicians locate the fault, stop the leak, and verify the system is functioning correctly before leaving.
Can you clear blocked drains in older South Sydney buildings?
Yes. Older properties in South Sydney often have terracotta or clay drainage pipes prone to root intrusion and cracking. We use camera inspection equipment to locate the blockage and assess pipe condition, then clear the obstruction with high-pressure water jetting. If structural damage is identified, we explain repair options including trenchless pipe lining, which avoids excavation under driveways or established landscaping.
What's involved in a hot water unit replacement?
Replacement involves removing the old unit, installing the new system to AS/NZS 3500 standards, connecting water and gas or electrical supply, installing required safety devices like Tempering and Pressure Relief Valves, testing function and temperature, and verifying there are no leaks. Most replacements are completed within a day. We explain the differences between Electric, Gas, and Heat Pump systems so you can choose based on your household's needs and budget.
How do I know if I have a gas leak?
The distinctive "rotten egg" smell is the clearest sign, caused by an added safety odorant. Other indicators include hissing sounds near appliances or pipes, dying vegetation over underground gas lines, or soot buildup on burners. If you smell gas, ventilate the area, avoid electrical switches, and contact a licensed gas fitter immediately. Do not investigate the source yourself.
Are your plumbers licensed, insured?
Yes. All attending technicians are licensed and fully insured plumbers in NSW, and Fixed Today holds Licence 305428C. We carry Public Liability insurance, which protects you if accidental property damage occurs during our work, and Workers Compensation, which covers workplace injuries so you're not exposed to financial risk. Police and background checks are completed for all attending staff.
Do you provide quotes before starting work?
Yes. We assess the job onsite, confirm the scope in plain English, and provide a fixed-price quote before work starts. The price is by the job, not by the hour, and there are no hidden costs added once the work is done. You decide whether to proceed once scope and price are confirmed. If diagnostics reveal additional issues, we explain the options and re-quote before any extra work proceeds.
What does your warranty cover?
Our Lifetime Labour Warranty covers the workmanship for as long as you own the property, meaning if a repair fails due to our work, we return and fix it at no additional labour cost. Manufacturer warranties cover the hardware itself, such as hot water tanks, taps, and appliances. This accountability is why we take care with every repair and verify function before leaving.
Can you work in strata buildings and coordinate access?
Yes. We regularly work in South Sydney's strata properties and can coordinate with building managers, follow site induction requirements, and provide job documentation suitable for maintenance logs and compliance records. Parking, lift access, and work area isolation are confirmed upfront to ensure smooth access and minimal disruption to other residents.
