Plumbing FAQ's in North Rocks
Common questions about emergency plumbing in North Rocks, answered clearly to help you understand what to expect when booking urgent service, what the first visit involves, and how pricing works.
How quickly can Fixed Today reach North Rocks for an emergency?
Urgent jobs in North Rocks are sent out first from our West Sydney dispatch hub. An ETA is provided when booking where current workload and traffic conditions allow. Arrival timing depends on how many urgent jobs are already underway and access via the M7 or Pennant Hills Road. Call us at 1800 349 338 to confirm current availability and arrange immediate dispatch.
Is there a call-out fee for emergency plumbing in the 2151 area?
Call-out fee status for North Rocks should be confirmed when booking. Our pricing model is fixed and by the job, not hourly. Once scope is confirmed onsite, a fixed quote is provided before we start. The price quoted is the price you pay, with no hidden fees. Contact us at 1800 349 338 to confirm call-out fee details for your booking.
What does the first visit involve for an emergency plumbing job?
The first visit confirms what's causing the problem, what's required to fix it, and what it costs. We use diagnostic tools like CCTV cameras or leak detectors to locate the fault, then explain the options and provide a fixed quote before starting permanent repairs. You decide whether to proceed once scope and price are confirmed. No work starts without your approval.
What causes blocked drains in older North Rocks properties?
In established North Rocks homes built during the 1960s to 1980s expansion, blocked drains usually trace back to tree root intrusion in aging terracotta or clay pipes. Roots enter through hairline cracks seeking moisture, then expand and trap debris. Kitchen lines often block from grease and fat buildup that hardens on pipe walls over time. CCTV inspection confirms the cause before clearing.
Can you fix a burst pipe without digging up the property?
It depends on where the burst is located and how accessible it is. Bursts in exposed copper or PVC can often be repaired by cutting out the damaged section and fitting new pipe. Bursts under concrete slabs or behind tiled walls require access, which means cutting into floors or walls. We use electronic leak detection to pinpoint the exact location before cutting, minimising disruption. Scope is confirmed and quoted before access work starts.
How do you confirm a gas leak is safe after repair?
After completing gas fitting work, we perform a pressure loss test to verify the system is gas-tight. This involves isolating the gas line, pressurising it, and monitoring for pressure drop over a set period. If the pressure holds steady, the system is safe to recommission. A compliance certificate is issued for regulated gas work. All gas work must be completed by a licensed gas fitter holding current NSW credentials.
What should I do immediately if I smell gas at my North Rocks property?
If you smell gas, turn off the gas supply at the meter if it's safe to access, avoid operating electrical switches or creating sparks, and move outside. Call us immediately at 1800 349 338 so we can arrange urgent dispatch to isolate the fault, locate the leak, and make the system safe. Do not re-enter the property until the gas smell has cleared and a licensed gas fitter confirms it's safe.
Are your plumbers licensed and fully insured for work in North Rocks?
Yes. All technicians attending North Rocks properties hold current NSW plumbing, drainage, and gas fitting licences. Our business licence number is 305428C. We carry Public Liability insurance, which protects you if accidental property damage occurs during work, and Workers Compensation insurance, which covers workplace injuries onsite. Police checks and background checks are completed for all technicians.
Can you provide documentation for strata or insurance claims?
Yes. We provide receipts, invoices, and job documentation suitable for strata maintenance logs, insurance claims, and property management records. Where regulated work is completed, compliance certificates are issued for Sydney Water or NSW Fair Trading purposes. If water damage has occurred, we can document the affected area and the work completed to repair the plumbing fault that caused it.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing repairs and installations we complete. This means if a fault develops due to how the work was performed, we return and fix it at no additional labour cost. The warranty does not cover manufacturer defects in parts or hardware, which are covered by separate manufacturer warranties. It also excludes damage caused by misuse, alterations, or third-party work after our job is complete.