Plumbing FAQ's in North Bondi
Common questions about emergency plumbing in North Bondi, answered with practical information about process, timing, and what to expect when booking a licensed plumber.
How quickly can Fixed Today reach North Bondi for emergencies?
Urgent jobs are dispatched immediately from our Eastern Suburbs network. An ETA is provided when booking where possible, though arrival timing depends on current job load and traffic conditions. For active leaks, burst pipes, or gas leaks where delay increases risk, we prioritise the nearest available fully licensed NSW plumber to minimise wait time.
What does the fixed-price quote include?
The fixed-price quote includes scope, method, parts, labour, and verification testing. You're quoted once the first onsite assessment confirms what's failed and what's required to fix it. The price is by the job, not by the hour, and there are no hidden costs. If scope changes during the work, we explain the adjustment and confirm the revised quote before proceeding.
What does "properly insured" actually protect me from?
Public Liability insurance protects you if accidental property damage occurs during the work (for example, a dropped tool damaging a tile). Workers Compensation covers workplace injuries to our technicians while onsite. Both policies are current and maintained as part of our standard operating requirements. This reduces your risk if something goes wrong during the job.
Do I need to diagnose the fault before calling?
No. A brief call to describe the symptoms (leaking, no water, unusual noise, gas smell) is enough to allocate the right technician and confirm urgency. The first onsite visit involves assessment using diagnostic tools to confirm what's failed and why. You don't need to identify the exact fault yourself, that's what the licensed plumber does during the inspection.
What's the call-out fee for North Bondi?
Call-out fee arrangements vary by suburb. Confirm the call-out fee status when booking, or check the suburb-specific details on our website. The call-out fee is explained before the visit is scheduled, so there are no surprises when the plumber arrives.
What should I do immediately if I find an active leak?
Turn off the water supply at the isolation valve closest to the leak, or at the property mains if the leak is severe. This stops further water damage while you arrange a plumber. Don't attempt to repair pressurised pipes yourself; isolating the water and booking a licensed and fully insured plumber is the safest approach.
How long does a typical emergency repair take?
Simple repairs (tap washer replacement, toilet cistern adjustment) often take under an hour onsite. More involved work (broken pipe repair, hot water element replacement) can take several hours depending on access, pipe location, and parts availability. The plumber explains the expected timeframe once the fault is confirmed during the first visit.
What if the problem is more extensive than expected?
If the first inspection reveals additional faults (for example, a broken pipe that exposed corroded sections nearby), we explain what's been found and provide a revised quote before proceeding with the additional work. You can decide whether to proceed with the extended scope or just complete the original repair and address the rest later.
Can you work in strata buildings with restricted access?
Yes. We coordinate with strata managers and building committees to arrange access, follow sign-in procedures, and work within building rules. If the fault affects common property or multiple units, we confirm responsibility boundaries and provide documentation suitable for strata maintenance records.
Is the workmanship guaranteed?
All plumbing work is backed by our Lifetime Labour Warranty on workmanship. This covers the installation and repair work we complete, separate from manufacturer warranties on hardware and appliances. If something fails due to a workmanship issue, we return and rectify it at no additional cost.