Plumbing FAQ's in Killara
These FAQs explain how emergency plumbing works in Killara, including what affects arrival timing, how pricing is quoted, and what you can expect on the first visit. If your situation is unclear, you do not need to diagnose it. Book a properly licensed plumber and the scope can be confirmed onsite before a fixed price is provided.
What counts as a plumbing emergency in Killara?
A plumbing emergency is any fault that creates an immediate safety risk or is likely to cause property damage, such as an active leak, sewer overflow, or suspected gas leakage. Fixed Today Plumbing can dispatch immediately for emergencies. If the issue turns out to be non-urgent after assessment, the options can be explained and quoted once the scope is agreed.
How fast can you get to a Killara address?
For emergencies, Fixed Today Plumbing provides immediate dispatch, which means urgent jobs are sent out first and the nearest available technician is allocated from localised dispatch points across Sydney. An ETA is provided when booking, and arrival updates are given where possible. Timing still depends on existing emergencies, traffic, and access at the property.
Do you charge a call-out fee in Killara (2067)?
Many service areas have no call-out fee (check specific suburb pages), but call-out arrangements can vary by location and job type. When booking for Killara, it is best to confirm whether a call-out fee applies so you can make a clear decision before anyone attends. Once onsite, pricing is fixed upfront after diagnosis.
How do you price emergency plumbing work?
Emergency plumbing work is priced using fixed, upfront pricing (priced by the job, not by the hour), after the issue is assessed and the scope is established onsite. Price can change based on access, parts required, and what is found during inspection. The Fixed Price Guarantee means the price quoted is the price paid.
Are you properly licensed and insured for gas, drains, and general plumbing?
Fixed Today Plumbing is correctly licensed in NSW for Plumbing, Drainage, and Gas Fitting, and all attending technicians are licensed plumbers (NSW). The business is fully insured, with up-to-date insurance policies maintained (Public Liability and Workers Compensation). Public Liability relates to accidental property damage during work, and Workers Compensation relates to workplace injuries.
Do you need to inspect onsite before you can quote in Killara?
Yes, jobs in the 2067 postcode are personally assessed because phone quoting can miss key details and lead to surprises. Fixed Today Plumbing confirms the impacted area, access, and what needs to be repaired or replaced before providing a fixed-price quote. If the initial inspection shows a larger issue, options are explained and re-quoted before proceeding.
Can you unblock drains and deal with sewer backups?
Yes, Fixed Today Plumbing clears blocked drains and investigates sewer backups by confirming where the restriction is and what caused it. This usually involves appropriate diagnostics, then clearing and testing flow before leaving. If inspection shows structural damage rather than a simple blockage, repair options such as pipe repair are explained and quoted once scope is confirmed.
What should I do if I smell gas at my Killara property?
A gas smell should be treated as urgent because it can indicate a leak. Book a licensed gas fitter so the system can be checked, made safe, and tested before being put back into service. If you are in immediate danger, move away from the area and contact emergency services. Any repair work is always quoted upfront once the source is confirmed.
Can you coordinate repairs with strata managers, tenants, or property managers?
Yes, Fixed Today Plumbing can work in strata and rental environments by coordinating access, following site sign-in requirements where required, and providing invoices suitable for agents and records. Access rules and parking constraints can affect timing, so it helps to share those details when booking. Once onsite, the scope is agreed and pricing is fixed upfront.
Do you cover all of Killara and the wider North Shore?
Yes, Fixed Today Plumbing services Killara and the wider North Shore as part of our Sydney metropolitan coverage. For emergencies, we have the capacity to service up to a 60km radius from base hubs, subject to current demand. If your address has restricted access or specific entry instructions, share that when booking so attendance can be planned.
