Emergency Plumbing FAQ's in Greenwich
Emergency plumbing situations are stressful, and you need clear answers quickly. Below are the questions Greenwich residents ask most often when they call with urgent issues. If your question isn't covered here, call us on 1800 349 338 and we'll explain what's involved and what to expect.
How quickly can you respond to an emergency in Greenwich?
Emergency jobs are dispatched immediately from the nearest available hub. Arrival timing depends on current bookings and traffic conditions. We provide an ETA when you book, and urgent jobs (active leaks, gas smells, or drains backing up) are prioritised over scheduled maintenance. Most emergency callouts in Greenwich are attended within typical response windows for the North Shore area.
Do you charge extra for after-hours or weekend emergencies?
Our pricing is fixed and based on the scope of work, not the time of day. There are no after-hours surcharges. You receive a fixed-price quote before starting work, and the price quoted is the price paid. Emergency availability is included in our standard service model.
What should I do if I smell gas in my Greenwich home?
If you smell gas, turn off the gas at the meter if you can safely reach it, open windows and doors, do not operate electrical switches or create sparks, and call us immediately. Do not attempt to locate the leak yourself. Our licensed gas fitters will attend, locate the fault using gas detection equipment, repair it, and conduct a pressure test to confirm the system is safe before recommissioning.
Can you fix a burst pipe without digging up my property?
It depends on the pipe location and damage type. If the burst is accessible (under the house, in a wall cavity, or in an exposed section), we can usually repair it without excavation by cutting out the damaged section and installing a new pipe segment. If the burst is underground and not accessible, we use electronic leak detection to pinpoint the location and minimise excavation. Where possible, we recommend trenchless repair methods to reduce disruption.
What's the difference between an emergency and a standard callout?
An emergency is a situation where safety is at risk or property damage is occurring or imminent. This includes active leaks, gas smells, drains backing up into the property, or hot water systems leaking onto floors. Standard callouts cover faults that are inconvenient but not immediately damaging, such as a dripping tap, slow drain, or toilet that won't flush properly. Emergency jobs are dispatched immediately; standard jobs are scheduled based on availability.
Will you provide a quote before starting emergency work?
Yes. Once the fault is assessed onsite, we provide a fixed-price quote before starting any repair work. If the situation is urgent and poses a safety risk (such as an active gas leak or flooding), we'll make it safe first, then provide the quote for the permanent repair. You decide whether to proceed with the full repair or arrange a follow-up visit.
Are your emergency plumbers licensed and insured?
Yes. All attending technicians are licensed and fully insured plumbers in NSW (Licence 305428C). We carry Public Liability and Workers Compensation insurance, which protects you if accidental property damage occurs during emergency work. Our technicians can identify themselves on arrival and provide licence details if requested.
What areas around Greenwich do you cover for emergencies?
We service all of Greenwich and surrounding North Shore suburbs, dispatching from local hubs across Sydney. We also cover the broader Sydney metropolitan area up to a 60km radius from our dispatch points for emergency callouts. If you're unsure whether we can attend your location, call us and we'll confirm availability and ETA.
Can you attend strata properties for emergency plumbing?
Yes. We work with strata managers, committees, and individual residents to resolve emergency plumbing issues in multi-unit properties. We confirm responsibility boundaries (lot vs common property) before starting work and provide documentation suitable for strata records. If the fault is in common property, we coordinate with the strata manager. If it's in an individual lot, we provide a separate quote for that resident.
What payment methods do you accept for emergency callouts?
We accept all major credit cards (Visa, Mastercard). Payment is due on completion of the work, once you've confirmed the repair and verified the outcome. We provide an itemised invoice with a breakdown of labour, parts, and any applicable warranties.