Emergency Plumbing FAQ's for Granville
Plumbing emergencies raise practical questions about cost, timing, and what to do immediately. The answers below address the most common concerns for Granville residents. If your question isn't covered, call us on 1800 349 338 for immediate guidance.
How quickly can Fixed Today get to Granville for an emergency?
We dispatch licensed plumbers from our West Sydney hub, reaching most Granville properties within typical response windows for urgent jobs. Immediate dispatch means urgent situations are allocated first, and an ETA is provided when you book. Arrival timing depends on current workload and traffic conditions along Parramatta Road and the M4 corridor.
What does "fixed-price quote" mean for emergency work?
A fixed price quote means the price is set by the job, not by the hour, and it's provided after we assess the fault onsite and confirm the scope. You decide whether to proceed once the price is confirmed, and the quote is valid for one month. If inspection reveals additional work beyond the initial scope, we explain the options and provide a revised quote before proceeding.
What should I do immediately if a pipe bursts in Granville?
Turn off the water at the meter if you can access it safely, move valuables away from the affected area, and call us for immediate dispatch. Avoid operating electrical switches near pooling water. A licensed and insured plumber will assess the fault, isolate the supply, and provide a fixed quote for repair once the immediate risk is contained.
Do you charge a call-out fee for emergency plumbing in Granville?
Call-out fee status varies by service area and job type. Confirm the call-out fee when you book so there are no surprises. Once onsite, we provide a fixed-price quote for the work, and the price you're quoted is the price you pay, with no hidden costs.
What does "fully insured" mean for emergency plumbing work?
Fixed Today Plumbing is fully insured with Public Liability and Workers Compensation. Public Liability covers accidental property damage that may occur during work. Workers Compensation covers workplace injuries on the job. This protects you and ensures the work is performed by a properly insured contractor.
What causes blocked drains in older Granville homes?
Blocked drains in older Granville properties (1950s?1960s builds) are commonly caused by tree root intrusion into aging terracotta or earthenware sewer lines. Roots seek moisture through microscopic cracks, expand inside the pipe, and trap debris. We assess the blockage using CCTV, clear it with high-pressure jetting, and check for structural damage before leaving.
Can you clear a blocked drain in one visit?
Straightforward blockages in accessible external lines are often cleared within the first visit. If the blockage is deep in the main sewer line, behind a concrete driveway, or involves structural damage, access and scope affect timing. We confirm those factors during the initial CCTV assessment and provide a fixed quote before proceeding.
How do you detect hidden water leaks in Granville homes?
We use electronic ultrasonic leak detection equipment to pinpoint hidden leaks in walls, floors, or underground pipes without invasive exploratory work. Once the leak location is confirmed, we explain the repair scope and provide a fixed quote before cutting into walls or floors.
What's involved in an emergency hot water unit repair?
We assess the system onsite by testing power or gas supply, checking for visible faults (rust, leaks, pressure relief valve discharge), and diagnosing the failure cause. If the system is repairable, we provide a fixed quote for parts and labour. If the unit has failed structurally, we explain replacement options and provide quotes for new installations, including compliance with AS/NZS 3500 standards.
Do I need to stay home during an emergency plumbing repair?
You don't need to stay home for the entire repair if you're comfortable providing access. We can coordinate with tenants, property managers, or strata for access, and we follow entry instructions carefully. Once work is complete, we provide photos of findings and a detailed invoice for your records.