Emergency Plumbing FAQ's in Fairfield West
These answers address the practical questions Fairfield West residents ask when facing an urgent plumbing situation. If your question isn't covered here, call us on 1800 349 338 and we'll explain what's involved and what to expect.
How quickly can you get to Fairfield West for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, with the nearest available plumber allocated and an ETA provided when you book. Arrival timing depends on existing commitments, traffic along the M7 and Smithfield Road corridor, and whether the property is in the older residential streets or newer estates. We provide ETA updates where possible and prioritise jobs involving active leaks, gas smells, or sewage backups.
What does your fixed-price quote include?
The fixed-price quote covers the labour, parts, and verification testing required to complete the repair as scoped. The price is final once you approve it. No hidden fees, no hourly rate additions. If the onsite inspection reveals something outside the original scope, we explain the options and provide a separate quote before proceeding. You're not committed to additional work unless you agree to it.
Do you charge a call-out fee for emergency work in Fairfield West?
Call-out fee policy varies by service area and job type. For Fairfield West bookings, confirm the call-out fee status when you book so there are no surprises. The quote we provide onsite is fixed and includes all costs required to complete the scoped work.
Are your plumbers licensed and insured?
Yes. Every attending plumber holds NSW Licence 305428C for Plumbing, Drainage, and Gas Fitting. We carry current Public Liability insurance, which provides protection if accidental property damage occurs during work, and Workers Compensation, which covers workplace injuries. Both policies are maintained and current.
What should I do if I smell gas?
If you smell gas, don't operate electrical switches or create sparks. Open windows and doors to ventilate the area, turn off the gas supply at the meter if you can do so safely, and leave the property. Call us immediately from outside so we can arrange urgent dispatch. Gas leaks are a safety priority and are sent out first.
Can you fix a burst pipe that's flooding my property right now?
Yes. The immediate priority is isolating the water supply at your property's main shutoff valve to stop further flooding. If you can't locate the valve or it's seized, we'll guide you by phone while the plumber is on the way. Once onsite, we locate the burst section, assess the damage, and provide a fixed-price quote to repair it. If the situation requires immediate isolation to prevent further property damage, we explain what's needed before proceeding.
Do you service strata properties and apartments in Fairfield West?
Yes. We work in strata and apartment buildings across Fairfield West, coordinating access with property managers or strata committees where required. We follow site entry protocols, sign in where needed, and provide job documentation suitable for strata maintenance records. If the fault is in common property, shared drainage lines, roof plumbing, or building water mains, we explain the responsibility boundary and liaise with the strata manager where appropriate.
How do you handle blocked drains caused by tree roots?
We start with a CCTV drain CCTV check to confirm the blockage location and whether tree roots have damaged the pipe structure. For soft root masses in intact pipes, we use high-pressure water jetting to cut through the roots and restore flow. If the pipe is structurally damaged, cracked terracotta or collapsed sections, we explain the repair options, which often include trenchless pipe relining to create a permanent fix without excavating gardens or driveways.
What's involved in replacing a hot water supply unit?
Replacement starts with isolating and disconnecting the old system, then installing the new unit with compliant Tempering Valves and Pressure Relief Valves to AS/NZS 3500 standards. We connect water and power or gas supply, test for leaks and correct operation, verify water temperature at taps, then commission the system. The old tank is removed and disposed of responsibly. Installation is typically completed in one visit when access and existing pipework allow it.
Can you provide documentation for insurance claims or strata records?
Yes. We provide receipts, invoices, and job documentation suitable for insurance claims, strata records, and property management files. For regulated work such as gas fitting or backflow prevention, we issue compliance certificates where required by Sydney Water or the relevant authority.