Plumbing FAQ's in Erskineville
These answers cover common questions from Erskineville residents and businesses. If your question isn't listed, call 1800 349 338 or enquire online and we'll explain what's involved and confirm timing and pricing.
Do you charge a call-out fee in Erskineville?
Call-out fee policy varies by suburb and job type. For many service areas, there's no call-out fee, but it's confirmed when you book. When you call to arrange an assessment, we'll explain the call-out fee status for your postcode and the scope of the visit. The fixed-fee quote provided onsite covers the full job cost with no hidden fees.
How quickly can you get to Erskineville for an emergency?
Emergency jobs are dispatched immediately, with the nearest available licensed plumbing specialist allocated from our local hubs (including West Sydney and Ruse). You'll receive an ETA when you book, and we provide updates if timing changes. Arrival depends on current job load and traffic, but urgent dispatch means the plumber is on the way while you're still on the phone.
What's included in the upfront quote?
The flat-rate quote covers the confirmed scope of work, including labour, parts, testing, and site cleanup. The price is by the job, not by the hour, so you know the cost before work starts. If inspection reveals additional issues outside the original scope, we explain the options and confirm pricing before proceeding. There are no hidden fees.
Are your plumbers licensed and insured in NSW?
Yes. All attending technicians are licensed plumbers in NSW, and Fixed Today Plumbing holds Licence 305428C for plumbing, drainage, and gas fitting. We're adequately insured with current Public Liability and Workers Compensation policies, protecting you and your property during all work. Compliance certificates are provided where required by regulation.
Can you work in heritage or strata properties in Erskineville?
Yes. We work in heritage terraces, strata blocks, and multi-unit complexes across Erskineville. For heritage properties with restricted access or approval requirements, let us know when booking so we can coordinate timing and any required documentation. For strata properties, we explain the lot vs common property boundary and work with the strata manager to arrange access and approvals.
What causes blocked drains in older Erskineville terraces?
Older terraces often have original clay or cast iron drains. Tree root intrusion is common, where roots enter through microscopic cracks and expand over time, trapping debris and restricting flow. Kitchen blockages typically result from Fat, Oil, and Grease buildup solidifying in the pipe. We use CCTV camera inspection to identify the cause and location, then clear the blockage with high-pressure water jetting.
How do you detect hidden water leaks?
We use electronic ultrasonic leak detection and thermal imaging to locate hidden leaks behind walls, under floors, or in slab foundations without invasive access. Once the leak is located, we assess whether the affected section can be repaired or needs replacement, explain the scope, and provide a fixed-price quote before proceeding.
What should I do if I smell gas in my Erskineville home?
If you smell gas (a "rotten egg" odour), avoid ignition sources (don't use light switches, phones, or appliances), ventilate the area by opening doors and windows, and arrange an assessment immediately. We use combustible gas detectors to locate the leak, isolate the affected section, and repair or replace the faulty pipe or fitting. All gas work is pressure-tested and certified where required.
Do you provide same-day service in Erskineville?
Yes. Same-day service is available for standard plumbing and gas work when scheduled early. Emergency jobs are dispatched immediately. Availability depends on current job load and booking timing, so calling ahead helps us allocate the nearest available technician and confirm an ETA.
What's involved in replacing a hot water system?
Hot water replacement involves removing the old unit, installing the new system (including mandatory Tempering and Pressure Relief Valves), connecting water and power or gas lines, testing flow and temperature, and verifying correct operation. We explain the options (electric, gas, or heat pump), quote the work upfront, and coordinate timing to minimise disruption. All installations are completed to meet Australian Standards and certified where required.