Emergency Plumbing FAQs for Enfield
These questions reflect what Enfield residents commonly ask when dealing with urgent plumbing situations. If your question isn't covered here, call 1800 349 338 and we'll provide specific guidance for your situation.
What counts as an emergency plumbing situation in Enfield?
An emergency is any situation where immediate action prevents property damage, health risks, or loss of essential services. This includes active water leaks, gas smells, sewer backups into the property, and complete hot water failures in winter. If you're unsure whether your situation is urgent, call us and we'll advise whether immediate dispatch is needed or if it can be scheduled as a same-day standard callout.
How quickly can Fixed Today reach Enfield for an emergency?
We dispatch from the West Sydney hub and reach most Enfield properties within typical emergency response windows. The ETA depends on current job allocation, traffic conditions, and the location within the 2136 postcode. When you call, we provide an estimated arrival time based on the nearest available technician and current workload. Urgent jobs are sent out first, with same day service available for standard plumbing and gas enquiries where scheduling allows.
Is there a call-out fee for emergency plumbing in Enfield?
There are no call-out fees for many Enfield addresses, though it's worth confirming the call-out fee status for your specific location when booking. The flat-rate quote provided onsite covers the diagnosis, repair, parts, and testing required to complete the job. There are no hidden fees added once scope is confirmed, and you decide whether to proceed once you know what's involved and what it will cost.
What should I do immediately if I smell gas in my Enfield home?
If you smell gas, turn off the gas supply at the meter if it's safe to do so, open windows and doors to ventilate the area, and evacuate the property. Do not operate electrical switches, use mobile phones inside the building, or create any ignition sources. Call us from outside the property on 1800 349 338 and we'll arrange immediate dispatch. Our licensed gas fitters will locate the source, isolate the leak, and make the system safe before completing repairs.
Can you provide a quote over the phone for emergency plumbing?
We provide fixed-price quotes onsite once the fault is diagnosed and scope is verified. Phone estimates aren't accurate because the cause, extent, and access requirements can only be confirmed during inspection. Once the technician assesses the situation, you'll receive a clear fixed price quote covering the repair, parts, and testing. You decide whether to proceed once you know what's involved, and there are no hidden fees added later.
Why do older Enfield homes have more drainage blockages?
Properties built in the 1960s and 1970s typically have original terracotta or clay pipes, which develop microscopic cracks over time. Tree roots seek moisture and enter through these cracks, expanding and trapping debris until flow is restricted. The clay soil common in parts of the Inner West can shift during wet and dry cycles, stressing pipe joints and accelerating crack formation. camera inspection confirms the cause, and we explain whether clearing, relining, or replacement is needed based on what the camera shows.
What happens if the problem is worse than initially thought?
If inspection reveals structural damage, root intrusion requiring excavation, or scope beyond the initial assessment, we explain the options and provide a revised quote before proceeding with any additional work. You're not committed to repairs beyond what was originally quoted. We'll explain what was found, what the options are, and what each approach will cost. You decide how to proceed once you have the full picture.
Are your emergency plumbers correctly licensed and insured?
All attending technicians are properly licensed plumbers in NSW under Licence 305428C. We're comprehensively insured with Public Liability (protection if accidental property damage occurs during work) and Workers Compensation (protection related to workplace injuries on the job). Police checks and background checks are completed for all technicians, and we can accommodate security-sensitive requests where needed. Technicians arrive in uniform and confirm identity on arrival.
Do you service strata properties and rental homes in Enfield?
We service strata properties, rental homes, and commercial sites across Enfield. For strata work, we coordinate with property managers, follow site requirements like inductions and sign-in procedures, and provide documentation suitable for maintenance logs and compliance records. For rental properties, we provide receipts and invoices suitable for agents and landlords, and we can document the work completed and tests performed where relevant.
What warranty applies to emergency plumbing repairs?
All repairs are backed by our Lifetime Labour Warranty on workmanship. This covers the quality of the work performed, ensuring it meets Australian Standards and performs as expected. Manufacturer warranties apply to any parts, fittings, or appliances installed. If the repair involves gas systems, a compliance certificate is issued once the work is complete and the system has passed pressure loss testing. We stand by the work we complete, and we'll return to address any issues covered by the warranty.