Emergency Plumbing FAQs for Edensor Park
These are the questions Edensor Park residents ask most often when booking emergency plumbing. If your question isn't covered here, call 1800 349 338 and we'll answer it directly.
How quickly can you reach Edensor Park for an emergency?
We dispatch from our West Sydney hub and reach most Edensor Park properties within typical emergency response windows once the job is allocated. Arrival timing depends on current traffic conditions and the queue of urgent jobs already underway. When you call, we provide an ETA based on the nearest available plumber and keep you updated if timing changes.
Do you charge extra for after-hours or weekend callouts?
Emergency plumbing rates apply for after-hours, weekend, and public holiday callouts. The exact call-out fee and pricing structure for your booking are confirmed when you call, so there are no surprises. Once onsite, we provide a fixed-price quote for the repair before starting work, and that quote includes labour, parts, and any additional costs.
What should I do if I smell gas?
If you smell gas (a rotten-egg odour), evacuate the property immediately, don't operate any switches or flames, and call us from outside. We'll dispatch a fully licensed gas fitter as an emergency priority. While waiting, don't re-enter the property or attempt to locate the source yourself. Gas leaks require professional detection and repair to make the system safe.
Can you provide a quote over the phone?
We provide indicative pricing over the phone based on the symptoms you describe, but the final fixed-price quote is provided onsite after we've assessed the fault and confirmed the scope of work. This ensures the quote is accurate and includes everything needed to complete the repair. You decide whether to proceed once you know the fixed price and what's included.
Are your plumbers licensed and fully insured?
All attending plumbers are licensed in NSW (our licence number is 305428C for Plumbing, Drainage, and Gas Fitting). We carry Public Liability insurance, which protects you if accidental property damage occurs during work, and Workers Compensation insurance, which relates to workplace injuries. You can request proof of insurance and licensing when the plumber arrives if needed.
What happens if the problem is worse than expected?
If onsite inspection reveals additional issues (for example, structural pipe damage behind a blockage), we explain what we've found, the options for fixing it, and the cost difference before proceeding. You're not locked into the original quote if the scope changes. We confirm the revised scope and price, and you decide whether to proceed with the additional work.
Do you service the entire 2176 postcode?
Yes, we service all of Edensor Park and surrounding suburbs within the 2176 postcode as part of our broader South Western Sydney coverage. We dispatch from local hubs including West Sydney, so response times are consistent across the area. If your property is outside our standard service area, we'll let you know when you call.
What's included in your emergency service?
Emergency service includes dispatch, onsite assessment, making the situation safe (isolating water or gas if needed), diagnosing the fault, and providing a fixed-price quote for the repair. If you proceed, we complete the work, test the outcome, and verify everything is functioning correctly before leaving. Call-out fees and pricing are confirmed when you book.
Can you fix it on the first visit?
Most emergency repairs are completed on the first visit, provided we can access the affected area and the required parts are in stock or available from local suppliers. If the repair requires specialised equipment, custom parts, or structural work that can't be completed immediately, we make the system safe, explain the next steps, and schedule a follow-up visit to complete the work.
How do I know the repair will last?
All workmanship is backed by our Lifetime Labour Warranty, which covers the quality of the work we perform. If the same fault reoccurs due to workmanship, we'll return and fix it at no additional labour cost. Manufacturer warranties apply separately to hardware and appliances, and we provide documentation for both when the job is complete.