Plumbing FAQ's in East Hills
The following questions reflect common concerns from East Hills residents and property managers. If your situation isn't covered here, call us and we'll walk you through what's involved and how the booking process works.
Do you charge a call-out fee to come to East Hills?
Call-out fee policies vary by service area. Confirm the call-out fee status for East Hills when you book. Many service areas within our coverage zone have no call-out fee, and where a call-out applies, it's disclosed upfront before the technician is dispatched.
How quickly can you reach East Hills for an emergency?
Immediate dispatch means urgent jobs are sent out first from our West Sydney hub, with the nearest available technician allocated to your booking. An ETA is provided once dispatch is confirmed. Arrival timing depends on current bookings and traffic conditions, but same-day service is available for emergencies across the 2213 area.
What does your fixed upfront pricing include?
Fixed upfront pricing means you receive a quote for the job before work starts, based on the confirmed scope. The price is by the job, not by the hour, and includes labour, standard parts, and verification testing. If diagnostics reveal additional work is required, a separate quote is provided and you decide whether to proceed.
What causes blocked drains in East Hills properties?
In older East Hills homes, tree roots are the most common cause. Established street trees send fine roots into hairline cracks in aging terracotta or clay pipes, where they expand and trap debris. In kitchen lines, fats and oils solidify as they cool, narrowing the pipe and catching solid waste. A CCTV CCTV inspection identifies the blockage type and location before clearing begins.
Can you fix a burst pipe on the same day?
Most burst pipe repairs can be completed on the first visit if the affected section is accessible and parts are available. The process involves isolating the water supply, cutting out the damaged section, installing a replacement fitting or length of pipe, pressure testing the repair, and restoring water flow. If the burst is in a concealed location or requires access through walls, scope is finalised before quoting.
How do you detect hidden water leaks?
Hidden leaks are located using electronic ultrasonic leak detection equipment, which listens for the sound of water escaping under pressure. Thermal imaging can also identify temperature differences caused by water seeping behind walls or under floors. Once the leak is located, we confirm access requirements and provide a fixed quote for the repair before cutting into any surfaces.
Do I need a licensed and insured plumber to install a hot water system?
Yes. Under the National Construction Code and AS/NZS 3500 standards, hot water installations must be completed by a licensed and insured plumbing technician. This ensures compliance with safety requirements including mandatory Tempering Valves to prevent scalding and Pressure Relief Valves to prevent tank over-pressurisation. Licensed work also ensures manufacturer warranties remain valid.
What should I do if I smell gas at my East Hills property?
Ventilate the area by opening windows and doors, avoid ignition sources including light switches and appliances, and arrange an assessment immediately. Gas leak detection involves specialised combustible gas detectors and thermal imaging to locate the source. All gas work must be completed by a NSW-licensed gas fitter, and a pressure loss test is required after any repair to confirm the system is gas-tight before recommissioning.
Can you reline pipes without digging up my driveway?
Yes. Trenchless drain relining involves inserting a flexible resin-saturated liner into the existing damaged pipe, inflating it, and curing it with hot water or UV light to create a seamless internal pipe. This method is effective for PVC, clay, cast iron, and concrete pipes, provided the original structure hasn't completely collapsed. It's often recommended for repairs beneath driveways, bathrooms, or established landscaping to avoid excavation costs and disruption.
Do you service strata and commercial properties in East Hills?
Yes. We work in strata and commercial environments regularly, following site induction procedures, coordinating site access windows, and providing documentation suitable for maintenance logs and compliance records. We can work within common property boundaries, liaise with strata managers, and minimise disruption during business hours where required.